How to populate parent incident creation date on detection field in the incident form.

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ashok17
Tera Contributor

2 weeks ago

How to populate parent incident creation date on 'detection field' in the incident form in the servicenow

 

I have tried below script on Business Rule but did not works for me. Please suggest achieve on this requirement.

 

(function executeRule(current, previous /*null when async*/ ) {
    if (current.parent_incident) {
        var parent = new GlideRecord('incident');
        if (parent.get(current.parent_incident)) {
            current.u_detection_time = parent.sys_created_on;
        }
    }
})(current, previous);
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Tanushree Maiti
Kilo Patron

2 weeks ago

Hi @ashok17 

 

Try with getReference() method so that you can dot walk.

 

function onLoad() {   

 if (g_form.getValue('parent'))

{        

var parent = g_form.getReference('parent', function(parent) {

           g_form.setValue('u_detection_time', parent.sys_created_on);              

 });

   }

}

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

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Tanushree Maiti
Kilo Patron
In response to ashok17

2 weeks ago

Hi @ashok17 

If you've got your solution, Accept the solution and close this thread, please.

 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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