How to set ITIL view when previewing caller record from Incident

[SS1510]

In incident table,  if i preview caller field then instead of another view i should see ITIL view of sys_user table.
If i apply view rules then it forcefully showing ITIL view and from that we cannot change the view .
Is there any other way to do that?

[TauqueerA]

1. Navigate to System Definition > Dictionary
2. Find: Table = incident, Column = caller_id
3. Open the dictionary entry
4. In the Attributes field, add:

ref_contributions=view:itil

[Ankur Bawiskar]

@TauqueerA 

Could you share if this is working?

I tried and it didn't work.

[SS1510]

@TauqueerA ,
I have added that but it is not working

[Ankur Bawiskar · Accepted solution]

@SS1510 

I don't think this is feasible

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