I want to make watch list replies switch state to in progress. business rule or inbound action?

[RBlor]

So for replies to the incident from those on the watchlist, we want to make it trigger the state to in progress. Would it be best to do this from the business rule or an inbound action? or is there another way to do this and can anyone help me do this?

[Chaitanya ILCR]

Hi @RBlor ,

Refer this

https://www.servicenow.com/community/incident-management-forum/watch-list-comments-to-move-inc-state...

Use OR condition on the watchlist instead of and from Satish response

Regards 

Chaitanya 

[RBlor]

thank you i'll test this out