Incident tags not getting added to closed incidents after Australia upgrade

[muskankshaikh]

Incident tags not getting added to closed incidents after Australia upgrade

From Admin account able to add but from user account not able to add for closed incidents.

[Dr Atul G- LNG]

Hi @muskankshaikh 

I am able to do with ITIL user on closed incident. Might repairing the SOW plugin once will be helpful here.

[muskankshaikh]

Hi Atul,

Thank you for the response.
I am not able to add it from Corp dir account but from Admin i can.
To know the root cause of this issue what are all things i should check.

[Dr Atul G- LNG]

Hi @muskankshaikh 

I used an ITIL User account, and it looks like there may be some changes or customisation in your instance.

Was this working earlier? Could you please check if any new ACLs have been added recently that might be restricting access?

[muskankshaikh]

It was working previously as per user , I checked ACL's for Label_entry and incident both , but not found anything related to this issue.