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Incident tags not getting added to closed incidents after Australia upgrade

muskankshaikh
Mega Explorer

Incident tags not getting added to closed incidents after Australia upgrade

From Admin account able to add but from user account not able to add for closed incidents.

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @muskankshaikh 

 

I am able to do with ITIL user on closed incident. Might repairing the SOW plugin once will be helpful here.

 

DrAtulGLNG_0-1785311376359.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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