There is a requirement to show the “Business Impact” and “Probable Cause” fields under “Resolution Information” for non-major incidents. Currently, these fields are only available on the Major Incident tab and are accessible only for major incidents.
To meet this requirement, I added the “Business Impact” and “Probable Cause” fields under “Resolution Information” for non-major incidents. However, after this change, we encountered an issue where these fields are no longer saving values when updated from the Major Incident tab.
The values for “Business Impact” and “Probable Cause” are updating and saving correctly under “Resolution Information”, but this issue persists only when updating them from the Major Incident tab.
Note:
Both the Resolution Information section and the Major Incident tab contain the same fields.
The Major Incident tab is only visible for major incidents.
Can someone suggest how to resolve this issue so that the values for these fields are updated correctly from both tabs? Currently, after adding them under Resolution Information, they are not working on the Major Incident tab.
