Report on Assignment group change
Hi i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?
Forum Posts
How to hide a choice from a list in SOW
I have read that g_form does not work in workspace.Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.Places where I would like to apply this is on the State field to prevent a ticket from directly being...
Resolved! Getting error in flow designer "The requested flow operation was prohibited by security rules "
Hello Team,I have created Flow Designer it's working fine for me and also able to see SCTASK in the RITM, butwhen other user create RITM unable to see SCTASK in the RITM and in flow getting error like"The requested flow operation was prohibited by se...
Resolved! Variable Sets - Public Access
Is it possible to make fields within a variable set available to unauthenticated users? I tried changing the Permissions (Read, Write, Create Roles) for each variable within the variable set to Public but that didn't work.Thanks in advance,AJ
Attachment to the ticket
Hi Team, When I attach a pdf/excel to the incident ticket, system was not considering it as additional comments update. But when I attach an img/png, it was considering as additional comments update.Can I know is there any configuration that I need t...
Form Views & View rules
Hi I would like non admin/non group members to only have one view on Project, while allowing admin/group members to be able to select other views. How can I achieve this? I tried an advanced view rule(shown below and variations of this), this does pr...
Resolved! Dashboard for Discovery
I am working on creating a Dashboard for ServiceNow Discovery on CMDB Objects Need to figure out which table to used and how to filter best to use bar chart or list table for the type of report: 1) How many objects are being discovered in Discovery?2...
Resolved! Incident Reduction via Event Correlation
Hello Community,I am looking for some help. We have a requirement to perform correlation of Incidents in order to reduce the incident counts and create problem records. We do not have any monitoring tools in our environment and our CMDB data is pulle...
How to redirect the page by click the button on service portal?
Hi Team, I have created the button on portal form. When i click the button, it should redirect to another page but the script is not working and redirection is not happening please help me. Code:Client Controller:var app = angular.module('Demo', []);...
Resolved! Does not contain
Hi,I want to filter records on incident table with reference field "assignment_group doesn't contain network". var gr = new GlideRecord('incident');gr.query(),if(gr.assignment_group.name!="net") //I have used this way and tried with indexOf but it i...
Parsing email body in an inbound email action
I need to parse data from email body and push it to one of the reporting table.Receiving an automated email everyday containing details against Server Backup. The report is being received as part of the email body and I need to parse the data and pos...
Delivery time value is not showing on portal
Hello, Delivery time value is not showing on portal view.Please check the attached screenshot below Thank you in advance!!
Options for implementing "follow the sun" support model
Hello Community! We are looking to implement a follow-the-sun support model and I was hoping someone would be willing to share some best practices for shift changes and handing-off/reassigning open Incidents. Thank you in advance and, to my US col...
Resolved! On cases I am receiving ReadOnly true not set on field contact_time_zone: cross-scope access denied.
On cases I am receiving ReadOnly true not set on field contact_time_zone: cross-scope access denied.I have added the field contact_time_zone to the form design and the form layout and have made it read only from the configure > Dictionary but it did ...
Resolved! How to display enhancements under my requests in Service portal.
Hi all, We a have a requirement to display 'enhancements' under My requests.We are using OOB Service portal. Need inputs for me on how to display the enhancement requests in the Service portal.Currently My requests are displaying "Incidents, RITMs, ...
