Make phone call/teams call from ServiceNow
Hello, When ever incident created with priority P1/P2 then ServiceNow will make call automatically to assigned to person.Please help me, if anyone aware of this type of requirement. Thank You.
Forum Posts
Resolved! End users cannot comment on the INCIDENT through portal raised for them by someone else
Hi Friends, In the Service portal, when an someone else raised an incident on the behalf of some end user, the end user is unable to add comments to the incident through service portal. Only the opened by person can add comments to that incident. Tha...
Worknotes not showing up for user on incident form.
Hi,For one of the ITIL user, Worknotes is not showing up on the incident form. When i impersonated his profile, I am able to see the worknotes.I have checked the ACL's as well, he is having the role. What could be the reason. In the below screenshot,...
How to auto populate Assignment Group , Category, SubCategory and service based on service offering
for Incident How to auto populate Assignment Group , Category, SubCategory and service based on service offering. i am trying on use client script on onchange but its working can one help.below is script I have used. function onChange(control, oldVal...
Resolved! Override field display value
is it possible to override the display value of a field (service to Business service )when the assignemnet group is servicedesk
Resolved! Want to hide Delete option for Incident
I do not want anyone to delete Incident from Incident record or from the List view as well. What will be the best option
Resolved! I want to set the category to the incident form from Email
When I send the below data via email to ServiceNow,Category: Apps - Data to ReportSub Category: Master Data It is not taking the Category and Sub category. If I give the value of the choices in an email like below, it is setting the category and sub ...
How to add option on Action on selected rows
Hello I have requirement to add select option in existing on action on selected rows.once we click on that we will get some options like add to update set, Delete and create application etc.Here I want add one more option "Select". Please help
Resolved! A report to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolve
Hi,A report needs to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolved & closed).Basically 2 columns I have to show i.e. Open & Closed. Please help me to do this.
Resolved! Operation Failed: com.glide.rest.domain.ServiceException: Source: com.glide.ui.ServletErrorListen
Hi All, I am getting below error. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.Please help with answer ASAP. It is an integration between ServiceNow and SAP. Operation Failed: com.glide.rest.d...
Resolved! Dashboard - Bar chart
Hello,I created a widget on Dashboard that shows a bar chart, that displays the open calls by time. the problem that I don't see where i can present it 'week by week' at the last 8 week. like in the following example: I succeeded only to preset this ...
Resolved! Custom Time to Resolution Report
Need help creating a custom report. Not sure how to go about this one. The business requirement is to create a report (could be a bar or donut) with date ranges.Date ranges are (Less than 1 day, 1-2 days, over 1 week, over 1 month)The values are the...
Adding a horizontal goal line to a Bar Chart
Hello,I want to add a horizontal goal-line to a bar chart. There are charts that I need one line and others that I need separate line for each column.Can you please help me?
Resolved! Client Script vs Flow Designer Flow on Record Producers
I am working on cleaning up our business rules, flows, and client scripts that we are using on our Record Producers. I found that we have several flows that are doing the same thing as our client scripts. The client scripts were created by our manage...
Resolved! Catalog Item - Assignment Rules
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
