When an incident ticket is resolved a notification should be triggered to Impacted users With body Your Incident ticket is resolved.Click here to go to the ticket ( this body is for internal users Your Incident ticket is resolved ( this body is for...
Hi Experts, I need your help experts on this requirment.when child incident is updated then parent incident work notes should be updated.script:after update BR:var childInc = new GlideRecord('childIncident');childInc.addQuery('sys_id', current.parent...
Hi, What are the top 5 CI's based on the count of incidents in the past 30 days. Can we create the below kind of report in ServiceNow without using performance analytics Looking for suggestions, thanks.
Hi folks, can any one help me with this scenario?Sending email notification to user on no response and auto closing the incident with 2 days.
I created an email inbound action to respond to customers who ask for a Distribution list or a DL with a link. I want the inbound action to catch DL in the subject line but not the word MIDDLE for example, so I added a regex condition, (\s{0,3}DL\s{0...
I need to show a report that has incidents that were created where the Configuration Item is blank.The report is intended to see how often CIs are assigned at incident creation.I can easily create a report to see incidents without a CI but want to vi...
Hi, I want to know about flow designer concept. Can anyone please tell about Run Trigger options like Once, For each unique change, Only if not currently running, For every update. When we should use this. Regards, Nivedita
I have one ITIL user who is unable to put an Incident On Hold - Awaiting User it reverts back to In Progress but still sends out the commented email. All other On Hold states work. Have removed all his roles saved and then added them back but issues ...
Hi, What is use of getReference in client side. I know we can get data from server side to client side but we can get data with GlideAjax as well then what is use of getReference. Can anyone please make me understand for it. Regards, Nivedita
i am using a multi row variable set 'req' having two variables name and url. When an incident ticket is submitted i want to insert the values in the table u_ur having fileds name1 and url1. but when the url1 or name1 is empty value 'undefined' is in...
Filters are not visible after adding any conditions in any table. However when clicked in filter icon it shows the condition but without that it shows blank even if there are filter conditions. attached screenshot  
My MID server is showing Down/validating under MID Servers, but when I log onto the server the MID server service is running. Can anyone explain what is going on or point me to a reference? Thx! I have attached screen shots if needed.
Hi, I would like to how to configure a popup view for on the incident list. Notice this is only for the reference icon on the list not the view on a reference on any form.
Hello experts, I am trying to create an incident from json payload via scripted rest api. While testing the scripted rest api , i am getting empty response ( hi article already chked regarding acl deactivation). Does anyone have any sample script or...
