Hi I need to set up an Archiving for all incidents created before a certain day. I set up an Archive Rule with that condition, and after clicking on the Run Archive Now option it starts archiving the incidents, but in blocks of 10,000 incidents and t...
Hello All, We have a requirement to send out the call if P1 incident is created. In order to achieve this, we need to integrate with Twilio. I want to know how much it costs? Thanks.
The issue is the following: An SLA is not created when a ticket is created.I read a lot of articles with the posibilities for an SLA not getting created.I checked the conditions are not colliding or making sense. The only way I was able to make it wo...
Hi everyone,While creating new incident from navigation menu, Incident page form will load.While loading each time, channel value should be always Email .Just i need to know by creating new incident from navigation menu from where the page loadsHow d...
I need to configure Notification for SLA breach 80% on incident table. updated Default SLA workflow PFA , but it is not triggered for Incidents. Can anyone suggest a way.Thanks in Advance.
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for; Description = fd_data._1__get_catalog_v...
I have one Date/Time field for which i need add a timeout(duration type) value to get a Date/TIme to perform certain actions . I have tried few scripts from community but no luck,. Please help me know how to achieve this .
hi can anyone help me with the requirment for in the purchase order form there is a ui action button called as cancel, i want to display an alert pop up after user clicks on cancel and ui action in the message stating as do you want to cancel it? co...
hi can anyone help me with the scenario for there are two ui action buttons in purcgase order form one is cancel and other is comform, i want to display comform button only when cancel is clicked.
The specific catalog item should not be visible for the Mexico, Panama, Dominican Republic , Trinidad & Tobago, Colombia, Venezuela, Peru, Ecuador, Brazil, Bolivia, Uruguay, Chile and Argentina countries. I need help in the user criteria script. Than...
Hey Guru's, I've written a Before update Business Rule that should run before my "VP Review" Incident task is closed. The Script I have written checks for any other incident tasks that are open, and have the same parent "Incident" record. If there ar...
I want to know what is the best practice in regards to ITIL when it comes to the status of the parent incident once the child incident is resolved. Does the parent stay in progress or does it resolve automatically? if all the child incidents are reso...
Hi All, Can anyone please explain what is the use of this Action Taken journal field on Major Incident management. I have already figured out the Docs for Utah but unable to figure out the use case and understand what is the use case of this journal ...
Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...
Hi Team, Good Morning!Hope you are doing well.I am exploring Servicenow AI capabilities and wondering if someone could assist me with an issue where I am not able to configure 'classification definition' in my PDI and it is getting failed everytime w...
