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Resolved! Missing Email Templates from Compose Email

Hello all,In my previous companies that used SN, in the tickets (all ticket types), under ..., Email (Compose Email), there used to be a dropdown list at the top near the paperclip to select the email template you wanted to apply. In our instance, as...

sdkenner by Giga Contributor
  • 1100 Views
  • 2 replies
  • 3 helpfuls

Resolved! Virtual agent avatars

 Hi experts, I have couple of queries. 1.  Why messages have different avatars? (VA and now).  From where we can modify those avatars to add our custom avatar icon.2. From where we can modify the help texts like "please type your request" highlighted...

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si21 by Tera Guru
  • 3112 Views
  • 4 replies
  • 7 helpfuls

Resolved! How to handle state of health checks?

Hello,I'm a newbie in ServiceNow and currently we are switching from Jira to Service now.In our environment tickets are generated automatically by a health checks - in Jira and soon in SNOW (as an INC ticket). In Jira state of ticket is/was changed i...

Garfix by Giga Contributor
  • 601 Views
  • 1 replies
  • 1 helpfuls

Resolved! how to set priority based on list field?

Based on the list field values i am setting priority and in the list if values are different priority will be with higher order based on values selected. But here instead of declaring 20 variables how i need to check the values and if possible can an...

KM SN by Tera Expert
  • 865 Views
  • 11 replies
  • 0 helpfuls