What is this field "Comments and work notes"?
On TASK/Incident table, I see this field "Comments and work notes <comments_and_work_notes>.What is that field, what is the use of that field?
Forum Posts
Get the list of users subscribers to same service offering
Hi All,I have stucked in a requiremnt where, There is a reference field on a form (requested for).(refrence on sys_user table ) so, the requested for field should only show the list of users who are subscribed to a service offering Kalmar field servi...
Copy Parent incident fields to Child incident field -- Issue
Hi, Please help me with the solution!!!My requirement is that when we click on 'New' button of 'Child Incident' in the related list of any incident , then parent incident fields like service, service offering, category and many more should get copied...
Resolved! Copy work notes from child to parent incident
How to copy work notes from child to parent.@Ankur Bawiskar
Major Incident Notification
Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa.
Resolved! How to add a New Fields in Major Incident Workbench
Hello All,How to add a Fields in Major Incident Workbench.We need to add a new Box and add a field in that box.
When I'm executing schedule job, record is not getting created in Transaction log properly.
When I'm executing schedule job, record is not getting created in Transaction log with type as "Scheduler" instead of that it was creating in some random types like "Form" and other things.. why so? . . @Ankur Bawiskar @Community Alums
Resolved! Return False is not working in onsubmit client script
In the below script return false is not working.Can anyone help me function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...
Template icon is not available in Agent workspace.
Hello All, Template icon is not available in Agent workspace. When User is trying to create new interaction, incident template icon is not available. Can anyone please help me with this. Regards, Nivedita
SLA Escalation
I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .
Resolved! Remove Parent-Child relationship from Incident
Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!
Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts.
Hi Guys, We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." You might also notice ...
How to show user ID instead of Name
Hi Friends, I have a reference field referring users table. It is populating users name when I select any record in that field. But our requirement is to show userID instead of user name. Please guide how can I set this configuration. RegardsEvan.
Resolved! Make attachment field mandatory on selection of a specific value in choice field on incident form
On Incident form there is a choice type (value-A, value-B)If user selects the value- A, then attachment should be mandatory.Please guide with the approach.
How to set value on current form using ui action
How to set value on current form using ui action.i have one ui action on incident formwhen i click on it it will open one form with two fields from another tableand when i submit it will capture some fields on that form.but i want it to restrict or c...