Hi can anyone help me with the help for the code i have writteni want to restrict the p1 incident for selecting for the groups except the groups which i have written in the code, whats happening is that i have clicked on admin over rides and even i c...
How to restrict the 'Add' and 'New' buttons on the incident related list on major problem for itil users and only major problem manager can see the buttons
Customers responding via email to CLOSED Incidents (they are responding to email notifications from ServiceNow that their ticket was RESOLVED, but don't realize or care that the ticket is already closed)What is the Best Practice on dealing with custo...
On TASK/Incident table, I see this field "Comments and work notes <comments_and_work_notes>.What is that field, what is the use of that field?
Hi All,I have stucked in a requiremnt where, There is a reference field on a form (requested for).(refrence on sys_user table ) so, the requested for field should only show the list of users who are subscribed to a service offering Kalmar field servi...
Hi, Please help me with the solution!!!My requirement is that when we click on 'New' button of 'Child Incident' in the related list of any incident , then parent incident fields like service, service offering, category and many more should get copied...
How to copy work notes from child to parent.@Ankur Bawiskar
Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa.
Hello All,How to add a Fields in Major Incident Workbench.We need to add a new Box and add a field in that box.
When I'm executing schedule job, record is not getting created in Transaction log with type as "Scheduler" instead of that it was creating in some random types like "Form" and other things.. why so? . . @Ankur Bawiskar @Community Alums
In the below script return false is not working.Can anyone help me function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...
Hello All, Template icon is not available in Agent workspace. When User is trying to create new interaction, incident template icon is not available. Can anyone please help me with this. Regards, Nivedita
I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .
Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!
Hi Guys, We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." You might also notice ...
