Hello AllI had added incident task to incident form make short description, description and priority auto populated . I am getting some issues1) If I change priority in incident form it's auto populating in incident task form but not reflecting on i...
Hi guys! Is it possible to exclude Weekends and Holidays in calculation of SLA Breach for incident tickets? Currently our tickets are getting breach SLA even though it's Weekends/Holidays. We want our timer to stop running if the date is Weekend or H...
When I click current UI action before the upgrade was opening new page which is querying open incidents now is not doing anythingg_navigation.open(url, "_blank");action.setRedirectURL(url);}
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _' using client script, I have tried below script but it is not working as expected. function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') ...
One of the fields listed on the user form is the manager field. This is imported through OKTA, users with middle initials display as "Firstname M Lastname" in the Name field. For these same users if they have direct reports their name do not popula...
Hi,I want to know which particular pop-up message has background script written
how to make choice field dependent on reference field in change_request
we have categories and their assignment groups like 1. Hardware - (Hardware group)2. Software - (Software group)3. Resource - (Resource group)4. Inquiry- (Inquiry group) every parent group has nested groups of up to 20+ if the logged-in user is a mem...
Steps to Raise a incident: Create Incident with p1 and state in progress. then put on hold awaiting caller and save. then, while on hold, change to p2 and save.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancel...
Hi Everyone, Group: Incident User Group If User is not part of any incident (for example user don't have any incident in his bucket) should be removed from above group (Incident User Group). Thanks,Srinath Kolipakula
Hi can anyone please help me how to and what to proceed for below requirment :i want to restrict adding of NPCTASKS to change record when change is approved by cab, only change manager group members can able to add npctasks to chnage record. i.e No o...
Hello everyone, Is there any way to close the RITM requests without sending any notification. There is a requirement that we will receive a bulk of RITM's and those RITM in whichever state they are,(workflow might have many notifications) If we get t...
Getting error message when trying to attach file of jpeg or png type on incident table. Don't want this error .
Hi, I'm trying to build an if condition into a reference qualifier string. What I want is it to look at variable a, b & c, and filter accordingly, sometimes c will not have a value, so I want it to revert to just using a & b and ignore c. The issue ...
