Resolved! contextual search not returning results
For some reason, the contextual search on my incident form is not returning any results. It is working fine in dev instance but not in test:What could be the possible reason?
Forum Posts
How to automatically assign a incident to a user of the same group.
For example i'm a user of "xyz" assignment group and I want that when a new incident\task assigned or routed to "xyz" then it should be assigned automatically to a user of "xyz" group.I have tried by creating a assignment rule where in the filter I h...
IMAP Connection timed out or authentication failed
Hello We have enabled IMAP oAuth2.0, but the connection is timed out or authentication error.We have given all oAuth entity scope in app registry.Unable to connect to the servicenow.port 993.While manually login to the outlook, we can see that the ma...
How to add hyper link to incident record in service portal?
Hi Team, I have created the widget to show all the priority 1 incidents on the form. But i don't have an idea how to add the hyperlink and edit option access to the incident. I would appreciate your assistance in adding it to the script. HTML Templat...
Resolved! Assigned to should be member of Assignment Group
I want to show only Group members in Assigned to field for group selected in Assignment Group. How to achieve it?
Resolved! How to remove choice option from Record Producer
I set two category choices as inactive on my custom table. When I use the record producer form, those choices are still visible. How do I set them as inactive on my record producer?
How to track Incident sources
In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...
Resolved! Sort individual stacks or categories on a bar chart to go from lowest to highest count?
Is there a way to sort the individual stacks or categories in a bar chart to go from lowest to highest count? For example, I would like this bar chart to go from the group designated as the lowest offender to the highest offender.
Resolved! I am adding recipients into cc using mailscript so how to verify if it is sent to all recipients?
I am adding a certain user list to cc using mailscript and i am getting values in logs but how can we verify that it is including all the required users in CC field ? as email logs are giving only 'to' list of that notification in recipients
Resolved! Copy Field from incident record when new problem is created
I am new to ServiceNow. I have created a field u_inc_reason on the incident form, and also created a field u_prb_reason on the problem form. I want the value from the incident (u_inc_reason) to be copied to the problem record when the create proble u...
Resolved! Creating problem record from promote major incident record
Hi, A problem record is creating automatically, when we click on promote to major incident button on incident. Any idea how it is creating? is this a OOB functionality? Thanks.
Resolved! Incidents created from past 3 days
Hello Everyone,I need to get the incidents which are created from past 3 days using script. can anyone help me in achieving this.
Create Incident when external user sends an email
Hi All,We need to create Incident when an external user means if the user is not exists in servicenow system and they send an email, incident should create. could you please help on this.Thanks!
Metric to track assignment group changes
Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...