Curious how your teams are utilizing MI Management process. When an MI Manager accepts the on-call page and is assigned the Incident, how then do you all have that MI Manager call other SMEs that may be needed to work through the issue?
I would like to utilize all on-call calendars within ServiceNow to do this, but the OOTB workflows appear to be for assigning an incident, not merely paging someone for awareness.
Any insight is greatly appreciated!
