OOTB Incident table List Pre filter block editable

[Are Kaveri]

Hi

I am working on the Incident table. In my application we use Incident table for Tracking Issues when an end user submit from portal.

We have 2 different users

ITIL

ABC-ITIL

this ABC is a brand on company table and incident table

when ABC user logins and check for Incident table List, 

ALL Incident- filter will be Brand = ABC

MY Open Incident - Filter will be Brand = ABC AND Active = true

The ABC User should not be able to edit the List filter and can apply additional filter.

I should not be able to Edit the existing pre filter.

I can able to add extra filters

I have written the Before Query Business rule still i as a ABC user able to edit the existing filter

I am able to click on ALL 

The filter was removed manually

Expectation - The filter should be always with Brand = ABC, if i try to edit manually it should be disabled.

[Tanushree Maiti]

Hi @Are Kaveri 

Try with this:

1. Navigate to System Definition > Business Rules and click New. 
2. Set the following configurations:

• Name: Enforce ABC User Incident Filtering

• Table: Incident

• When: Before

• Query: Checked

1. Check the Advanced box. 
2. In the Condition field, add the following script to ensure it only applies to your ABC-ITIL users:

                      gs.getUser().hasRole('abc_itil') // replace with correct role name

Sanple Script:

(function executeRule(current, previous /*null when async*/) {

    if (gs.hasRole('admin')) {

        return;

    }

    var queryString = "company.name=ABC";

    current.addEncodedQuery(queryString);

     //OR try with current.addQuery('company', 'sys_id_of_abc_company');

})(current, previous);