Remove the knowledge article from incident record
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05-09-2024 12:30 AM
Can someone please suggest a way to unrelate/unlink/remove attached knowledge from incident record.
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05-09-2024 12:44 AM
Hi,
Solution from 2019 but still holds validity.
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05-09-2024 03:34 AM
Hi Jaspal,
I have selected the article in related list and clicked on delete. It deleted knowledge article from instance rather unlinking
Thanks