Remove the knowledge article from incident record

inthiyaz1
Tera Contributor

Can someone please suggest a way  to unrelate/unlink/remove attached knowledge from incident record.

2 REPLIES 2

Jaspal Singh
Mega Patron
Mega Patron

Hi,

Solution from 2019 but still holds validity.

inthiyaz1
Tera Contributor

Hi Jaspal,

 

I have selected the article in related list and clicked on delete. It deleted knowledge article from instance rather unlinking 

 

Thanks