Hello community
I have an email notification once a RITM ticket is assigned to a group, but it is still not being triggered. I tested most of the conditions and scenarios but it is still not working ..is it a bug in ServiceNow ? or an ongoing issue? I checked all the RITM notifications to exclude this group from the OOB notification if there is any ... but no such notification was configured.
Assignment group has proper email address, and all its members are active , i set also email notification for the same group but form incident tickets and it works fine
