Required an audit trail or system log available to track who downloads or exports incident reports

RahulJain
Giga Contributor

I need an audit trail where its visible to org that who has downloaded an attachment or exported the incidents report from ServiceNow @Incident 

2 REPLIES 2

abbasshaik4
Tera Sage

Hello @RahulJain,

 

Please refer to the link below:
How to Export Incidents from ServiceNow (The Right... - ServiceNow Community


If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to someone.

 

Thanks & Regards,

Abbas Shaik

RahulJain
Giga Contributor

I want let say customer download an export of incidents and other user download an attachment from incident. Can we do trail on users who has downloaded what?