Hello Team,
We have recently upgraded our instance to Zurich after this upgrade we are experiencing one intermittent issue related to SLA's that is though incident is resolved still resolution SLA is running and getting breached same thing happened with response SLA as well though pause conditions met still SLA is running and getting breached.
We have already validated the SLA definitions, and everything configured correctly like pause conditions and stop conditions but it's not triggering pause condition we are not sure why it is happening because same definitions is working as expected in some other incidents.
Could you please help here what we can do to sort it out.
