Some fields are incomplete: coming in service portal

[deepika46]

Hello experts,

From today in the morning, we are getting this weird Error message called "Some fields are incomplete:" in the top of the service portal and it is affecting all the catalog items in our instance. We do not what happened today that is causing this issue.

People are filling the mandatory fields in the form but still this error is comming when we click on submit and is happening for all the catalog items

Can anyone please help how to resolve this issue.

[Sandeep Rajput]

@deepika46 Please check if there is any UI Script recently added on your instance which validates the mandatory fields.

If not UI Policy, please check if there is any generic variable set added to all the catalog items which has a client script which validates mandatory fields.

Hope this helps.

[deepika46]

didn't find anything. maybe something in the portal side we need to check

[Mark Manders]

Check what changes have been applied to your instance/catalog items before this started happening (sys_update_xml is a good start if you don't have any update sets, or anything like that).

Also: validate on the catalog items if there is a field set to mandatory, but not visible (maybe even through a ui policy/client script).