Subject: OOB Incident Workflows Missing in Yokohama Instance

[CHANTIE]

Subject: OOB Incident Workflows Missing in Yokohama Instance

Hi all,

I’m unable to find the out-of-the-box workflows for the Incident table in Workflow Studio or the Workflow Editor in our Yokohama instance.

I’ve already verified the following:

• Checked the wf_workflow table for records related to the Incident table — none found.

• Verified that I’m in the global scope and have admin access.

.Loaded demo data from workflow authoring tool

Interestingly, these OOB Incident workflows are visible in the Xanadu instance, but not in Yokohama. I also checked with the ServiceNow AI bot, which mentioned that no OOB workflows were removed in the Yokohama release.

Could you please confirm if this could be related to missing demo data or if there’s a plugin/configuration needed to bring back the OOB workflows for the Incident table?

These are the only flows that i can see in workflow studio related to incident

[Ankur Bawiskar]

@CHANTIE 

which OOTB workflows on incident you are referring?

the screenshot you shared is for Flow and not Workflow

[CHANTIE]

Hi Ankur, First TQ for reply.

I Want to see create incident workflow, and also some old workflows related incident tables, i am not able to see them in workflow studio.