Unable to Delete a Section in Self Service View on Form Builder – Request for Guidance

A04401441
Giga Contributor

‎07-31-2025 01:52 AM

■Issue

While editing the Self Service view in the Form Builder on ServiceNow, I noticed that an additional "Notes" section appears below the existing one. This extra section fails to load properly and cannot be deleted. I’ve tried reloading and editing the form multiple times, but the issue persists.

 

■Questions

  1. How can I delete this additional "Notes" section that is not loading correctly?
  2. I’m concerned about whether deleting this section might affect other views or forms. Could you please confirm if there are any potential impacts?
  3. Additionally, I’d like to understand what might have caused this issue, even if it's just based on possible scenarios.

※I will also attach screenshots of both the Form Builder and the Form Layout for reference.
スクリーンショット 2025-07-31 172223.pngスクリーンショット 2025-07-31 172424.png

 

■Additional Note:
Based on the attached screenshot, it appears that Form Section 2 is not linked to the Self Service view, which might be causing the issue. I suspect that deleting this section could potentially resolve the problem by removing the extra "Notes" section. However, I’m not certain, and I’m also unsure about any possible impact this deletion might have on other views or forms. I would appreciate any insights or guidance you can provide.

スクリーンショット 2025-07-31 174131.pngスクリーンショット 2025-07-31 175141.png

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A04401441
Giga Contributor
In response to Ankur Bawiskar

‎07-31-2025 07:53 PM

As a business requirement, we need to either delete or hide the "Notes" section that is showing the error.
I apologize for the confusion, but in the second image, which shows the Form Layout screen, the "Notes" section with the error appears to be displayed under the name "label."

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