Can we set a default language in agent assist when proposing KBs ?

[Rene Dugas]

Hi all,

We work in a fully bilingual plateform with French and English users.

All our KBs have a FR and EN version.

In SOW, when opening Incidents, agent assist proposes KBs to the technicians.

At the moment, it proposes KBs in both language, so if searching for Outlook KBs, it will propose them no matter the technicians defaut language.

Having only 10 KBs showing, often we have the FR and EN version showing wich is not very usefull.

Is there a way to set it up so that it displays only KBs in the language used by the technician ?

Thanks

Rene

[Community Alums]

Hello,

For enabling "Mark as Solution" in contextual search for Incidents and Change Requests:

1. Check your Knowledge Base configuration and ensure it's properly set up for these tables

2. Verify the contextual search settings in Knowledge Management properties

3. Ensure the user roles have appropriate knowledge permissions beyond just admin role

4. Check if there are any UI policies or client scripts affecting the button visibility

The functionality might require additional knowledge configuration specific to each table.

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it helpful & accept the solution so others can benefit as well.

[Rene Dugas]

Sorry, this doesn't answer my question.