Hello,I have Create Incident setup in our Instance. We modified it to add new Subcategories which is working fine. The ask was to have an additional field called End User/Persona Type (For IT Use Only) which I setup with a Select box. The field is on...
We can see VIP tag visible by default in the Record Information section of Service Operations Workspace, available next to User details whether we are on Incident Form or Interaction form. Need help to know where and how it has been configured becaus...
Hello,I'm on Xanadu.I'm looking to have my agents see the vip flag in SOW both from the Incidents details screen as well as the SOW overview (record information) view.They currently only see the flag in the SOW overview (record information) screen.Th...
Good day! I've encountered a change in Service Operations Workspace after upgrading from Xanadu to Zurich this past weekend. If journal data is entered and the record saved with required field not filled in the warning is displayed and the journal ...
We are not currently using the Service Operations Workspace (still exploring this as an option) - but the Report Knowledge Gap function it uses seems far more helpful than the Knowledge tick box when resolving an incident in classic view. Classic vie...
Hi Everybody,This is not a question but a solution.This issue will appear if, for some reason, an incident or work order title contains a ":", as Microsoft Teams chat titles must not contain colon characters. Unfortunately, some autogenerated inciden...
Hi,I'm trying to configure wrap up code for interaction but it is not working as expected.When I'm clicking on END CHAT UI action button on SOW the chat automatically gets closed and I don't see the wrap up pop up.Below are the screenshot
Hello!I have a cat item with a reference field variable to the service_offering table. When it is submitted, in Core the record will have the variable field populated with the chosen Service Offering and it will have the info button which pops up the...
Hi Community,We noticed an unexpected behavior in our QA instance after installing the “ServiceNow for Microsoft Teams” plugin. Upon reviewing the plugin installation logs, we found that several HR Service Delivery (HRSD)–related plugins were also in...
i have created a macro and its coming in the native view.but sow view in the native views its coming but sow workspace its not coming
I've noticed that in Before Business Rules that use setAbortAction(true), there IS a page refresh in Platform; however, there is NOT one in SOW/Service Operations Workspace. This seems to be expected behavior, as I compared to my PDI. I was wondering...
HI there, Is there any way to add new custom sections under change overview tab of SOW?I want to add fields which are available under Details tab to Overview tab. Please share any documentation which can be referred to achieve this. Thanks! @Ankur Ba...
Hi Community,I am having a requirement to remove/disable the 'Affected consumers' card from the impact section in the overview tab (Incident form).But I am not able to figure out where to navigate and make change.How do I achieve this? TIAAkash
Hi All,I am working on Incident → Request integration in Service Operations Workspace.Currently, when we use the Create Request option from an Incident, the confirmation page and the Incident record show the Request (REQ) number and link.Example: Aft...
Hello Community,I have created a custom pop-up modal using UI Builder in ServiceNow, and I have successfully added a TextArea component. However, I would like to add a Reference field to the same modal, enabling users to select a record from another ...
