Created variants and pages disappear in UI builder

[Hnyunh Uhn]

Hi everyone,

I created a new page and variant for my Service Operations Workspace. I was able to see it under the "Pages and variants" section in the "Service Operations Workspace" experience. But after I close the tab, and open a gain, I can not see my variant under the "Pages and variants" section in the "Service Operations Workspace" experience anymore.

I'm new to UI builder, and don't know where to check. Could anyone please help me?

Thank you so much in advanced,

[Mark Manders]

Was it saved (can you find it in your update set or the sys_update_xml table)?

UI builder is also a caching nightmare. Try clearing your cache and open the list again.

What also could be (depending on the version you are on and how many pages you have), is that it moved to another page that just doesn't show (cost me a couple of hours a while back). Select it on the row, to show it alphabetical or on created/updated and try to get it to the top that way.

It looks great, compared to before, but creating and maintaining UI builder stuff has not been made easier.

[Hnyunh Uhn]

It was saved, and I can even see it works and also know its sys_id, but I can't open it in UI builder. :<

Do you know how we can open a variant in UI builder based on its sys_id?

[Mark Manders]

I just played around a bit: try it through yourinstance.service-now.com/now/builder/ui/edit/experience/sys_id of experience/sys_id of the page*/sys_id of the variant

*sys_id of the page is the same sys_id you see when you open the original variant. So opening the original will give you a URL with 3 sys_id's. If you replace the last one with the one you found, it should open your variant.

[Mark Manders]

Also: check the settings page of your page. The variant should show up their as well