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Data Visibilty and configuration within Service Operation Workspace

shreyanshs07
Tera Contributor

‎10-07-2024 11:18 AM

I faced this issue while working with Service Operation Workspace. As I created a duplicate variant of a page and within that I created another duplicate variant for a subpage within that page (landing page of the workspace).

shreyanshs07_0-1728321955138.png

above is the service operation workspace and within that there is the "overview" subpage which is the main part of the issue.

 

so, when I open the copy variant or the main variant of the sub-page then the components are not visible to edit.

shreyanshs07_1-1728322092872.png

 

whereas when I preview the workspace then the components are visible to me.

shreyanshs07_2-1728325047137.png

and I am also not able to get from where the data is being fetched and mapped within the page.

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2 REPLIES 2

Community Alums
Not applicable

‎10-07-2024 10:06 PM

Hi @shreyanshs07 ,

Once yu have selected the component then you can click on "Settings" tab on the top, then edit the Audience:

SandeepDutta_0-1728363990204.png

 

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pranitha_g
ServiceNow Employee
ServiceNow Employee

‎10-10-2024 08:16 AM

Hi @shreyanshs07

Please check this document https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv... to know how donuts are configured and how it is rendering on SOW Landing Page.

 

To know more about SOW from basics, please follow this pdf: https://www.servicenow.com/community/itsm-articles/configuration-activities-for-service-operations-w...

 

Please mark my answer helpful/correct if it helps solve your problem.

 

Thanks,

Pranitha

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