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Global Application Form View Fields Are Completely Hidden Since Today

Nazim Ansari
Tera Contributor

4 weeks ago

Hi Community,

Since today, we've noticed an issue where fields on Form Views are completely hidden in Global Applications.

Issue Details:

  • The problem started today without any intentional changes from our side.
  • Form views in Global scope are not displaying any fields.
  • The forms appear blank, making it impossible to view or edit records.
  • This behavior is affecting multiple forms within the Global application.

We would like to know:

  • Has anyone else experienced this issue today?
  • Is this related to a recent ServiceNow platform update or known incident?
  • Are there any workarounds or fixes available?

Any insights or suggestions would be greatly appreciated.

Thank you!

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Vikram Reddy
Tera Guru

4 weeks ago

Hey @Nazim Ansari,

 

Since this is hitting every form in Global scope at once rather than one specific table, I'd bet on a broken rendering asset or a corrupted form layout cache rather than a platform-wide outage, ServiceNow status pages don't usually stay quiet on a real widescale incident.

  1. Console check: open a blank form and check the browser dev tools console for JS errors, a broken UI Script or Client Script flagged Global will blank out every form the same way.
  2. Flush cache: run cache.do on the instance, form layout is cached and this is the most common fix for "fields suddenly vanish" reports.
  3. Check the view chain: go to System UI > Views for one affected table and confirm the sys_ui_form, sys_ui_form_section, and sys_ui_element records under it are still intact.
  4. Check recent commits: filter sys_update_xml to today for anything touching sys_ui_form, sys_ui_section, or a global UI Script, an update set someone pushed is a more likely trigger than a ServiceNow-side change.

 

Thank you,
Vikram Karety
Octigo Solutions INC

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