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Service Operation Workspace documentation for Pro license

Marilyn Macias
Tera Contributor

‎02-07-2024 09:51 AM

  • How can AVPs and above view/manage their group's Incident & Problem tickets in the Service Operation Workspace? 
    • How can these leaders configure their workspace?
  • How is the workspace default for ITIL users in Leadership roles (Directors, AVP, or above)?
    • Note:  Directors, AVP, or above are not listed in the ServiceNow assignment groups.
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