Service Operation Workspace documentation for Pro license

[Marilyn Macias]

• How can AVPs and above view/manage their group's Incident & Problem tickets in the Service Operation Workspace? 
• How can these leaders configure their workspace?

• How is the workspace default for ITIL users in Leadership roles (Directors, AVP, or above)?
• Note:  Directors, AVP, or above are not listed in the ServiceNow assignment groups.