SOW Dashboard is showing data tables to some users but not all. What should be the root cause?

[Narayan K]

Hi there,

I have observed a weird issue with SOW landing page. Currently we are using dashboard as a landing page for SOW. I have disabled data tables from dashboard widgets but its still showing for some users.

For me its showing as expected:

But for some other users:

What is the root cause for such behaviour?

Thanks.

[Maik Skoddow]

Hi @Narayan K 

I would first check if you have several so-called page variants for your landing page which apply to different user groups.

Refer to the following doc page for more information: https://www.servicenow.com/docs/bundle/yokohama-application-development/page/administer/ui-builder/c... 

Maik

[Narayan K]

Hi @Maik Skoddow , rest all changes are getting reflected but data tables are not. Although I have not enabled it, its still there for one user