Task Intelligence predictions not working in SOW

[NathanHaywood]

Hello,

I have installed Task Intelligence on the latest version and created a new model to predict the Assignment Group field depending on the input fields Short Description and Description. I've configured the conditions and trained the model on >20,000 incidents.

However, when I attempt to use the model in the SOW, I don't get any indication the model is working. I have read, from the below doc, that after version 4.2, clicking into the field should show the recommendations at the top of the choices. However, all I get back is 'No results found'.

https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/get-field-recom...

Also, when I go to the Task Intelligence -> Monitoring, it says there has been no predictions made.

I have amended the resource generator to use my new model.

What am I doing wrong?

Thanks in advance. 

[Anurag Tripathi]

Hi Nathan,

I had this working some time back.

Can you confirm you created the model through Task intelligence and its deployed?

Did you set up Recommendations as well? 

[NathanHaywood]

Hi Anurag,

I created the model through TI and deployed it yes. 

I have ensured the 'Incident Fields value prediction (TI)' recommendation is active, as well as the 'Active incident' rule inside the 'Incident context'. 

Thanks

[Anurag Tripathi]

Can you show a screenshot of the recommendation you have set up? I remember that took some trying for me to get it working.  

[NathanHaywood]

Hi Anurag, 

See attached photos of the recommendation, and the resource generator attached to it (I have amended the model in the resource generator to the new model I have created).

Thanks for your help.