Nicola Attico
ServiceNow Employee

Ever opened a ServiceNow app and thought: β€œWhat exactly does this do?”

 

 

That’s where App Explainability comes in β€” using AI to make app behavior clear for both low-code and pro-code developers.

 

The new Build Agent, built into the ServiceNow IDE, doesn’t just generate code. One of its most practical and immediate uses is helping us understand existing applications πŸ™‡β€.

 

I tested it on a data visualization app and asked questions ranging from high-level architecture to detailed code review:

♦️ Explain the overall structure of the application

♦️ Tell me which visualizations the app provides

♦️ Based on the code, which JS libraries are used in those visualizations?

♦️ Identify the Three.js functions used, with a brief description and documentation

 

You can see the full log of the interaction in the attached document.

 

The results? Precise, clear, in-platform β€” and on par with tools like Cursor or Windsurf.

 

What you’ll need to try it yourself:

1️⃣ Zurich Patch 1 (ZP1) instance

2️⃣ Now Assist for Creator β‰₯ 28.1.0

3️⃣ ServiceNow IDE β‰₯ 3.1.2

4️⃣ App converted to Fluent


1 Comment
ishikawa-da
Giga Sage

Hi,@Nicola Attico !

Thanks for the valuable information! I'm really looking forward to the Build Agent's App Explainability too!

Could you please tell me where the full log of the interaction is located in the attached document?

I'm very interested.