While Generative AI may be failing to deliver compelling impact on most business operations so far (for example, an August 2025 MIT report states that 95% of all Generative AI projects fail to reach production), it has, without a doubt, forever redef...
Introduction Despite ServiceNow's powerful capabilities in workflow, its interface and functions are often targeted at the agent or power user rather than the end user. This results in a complex and less intuitive experience for new users or develop...
Introduction How can we demonstrate the powerful, real-world applications of ServiceNow in a way that’s both engaging and easy to understand? As my summer intern project, I was tasked with answering this question. The result: a LEGO Mars Rover design...
The Nonprofit Challenge What does a nonprofit do exactly? Well, they run projects, just like any other business. But what makes it different? The impact of their work is how they track success, not the money made. Once we step past the costs, the re...
Tracking the exponential growth of ServiceNow AI Agents is almost impossible— but definitely worthwhile.Even just installing the required plugins takes time—and I might still be missing a few. This is a snapshot of the AI Agents ecosystem as of Yokoh...
Yokohama Patch 5 includes what might be the most important release of the year: Workflow Data Fabric!This is the engine behind the Workflow Data Network—a real-time, zero-copy mesh connecting all your enterprise data resources!Workflow Data Fabric Hu...
I recently worked on applying a screensaver on a Shaerer coffee machine using ServiceNow REST calls. This integration exemplifies how ServiceNow can seamlessly interact with IoT devices. The application of a screensaver not only highlights ServiceNow...
A deep technical dive that teaches developers how to lock down data in an app so securely that even instance administrators can't see the data(!) Why would management need this? Imagine your CEO wants to keep highly sensitive data on the platform – e...
Agentic Workflows – formerly known as Use Cases – are the new kids on the block in the ServiceNow AI Platform. Original post: https://linkd.so/3CyR Unlike traditional, deterministic workflows, these are dynamic and adaptive. In an agentic work...
Where the Conversation Started Last week I met with senior leaders in Kuala Lumpur and Bangkok to unpack the 2025 ServiceNow Enterprise AI Maturity Index. The report surveys 4,400+ executives across 16 countries and scores organisations on five dimen...
