Ever opened a ServiceNow app and thought: “What exactly does this do?” That’s where App Explainability comes in — using AI to make app behavior clear for both low-code and pro-code developers. The new Build Agent, built into the ServiceNow IDE...
The Ask Our team was recently tasked with inventing a revolutionary new user interface, and exploring how that impacts user experience in an increasingly AI-first world. Our first thought was to follow the traditional route: whiteboard some ideas, ...
As the time—and cost—of producing new user interfaces trends toward zero, what will future user experiences be like? --The Innovation Office "Vibe coding" has become the new norm: non-technical people can suddenly create and publish apps with simpl...
Even in the age of AI and intelligent agents, the core objectives of Business Continuity and Disaster Recovery (BCDR) remain unchanged: ensuring that mission-critical systems continue to operate and can recover quickly in the face of disruption. What...
Here in our IT Service Desk are we user Service Now to help our company users and we need to monitor very closely every Critical ticket received and respond to them in no more than 5 minutes. Wonder if its possible to have an actual alert red light ...
The Genius Act, the first major piece of legislation designed specifically for the cryptocurrency world, has finally created regulatory clarity in the crypto world like we’ve literally never seen before. That clarity is about one specific part of cry...
While Generative AI may be failing to deliver compelling impact on most business operations so far (for example, an August 2025 MIT report states that 95% of all Generative AI projects fail to reach production), it has, without a doubt, forever redef...
Introduction Despite ServiceNow's powerful capabilities in workflow, its interface and functions are often targeted at the agent or power user rather than the end user. This results in a complex and less intuitive experience for new users or develop...
Introduction How can we demonstrate the powerful, real-world applications of ServiceNow in a way that’s both engaging and easy to understand? As my summer intern project, I was tasked with answering this question. The result: a LEGO Mars Rover design...
The Nonprofit Challenge What does a nonprofit do exactly? Well, they run projects, just like any other business. But what makes it different? The impact of their work is how they track success, not the money made. Once we step past the costs, the re...
Tracking the exponential growth of ServiceNow AI Agents is almost impossible— but definitely worthwhile.Even just installing the required plugins takes time—and I might still be missing a few. This is a snapshot of the AI Agents ecosystem as of Yokoh...
Yokohama Patch 5 includes what might be the most important release of the year: Workflow Data Fabric!This is the engine behind the Workflow Data Network—a real-time, zero-copy mesh connecting all your enterprise data resources!Workflow Data Fabric Hu...
