sasson_jamshidi
ServiceNow Employee
ServiceNow Employee

The Nonprofit Challenge

What does a nonprofit do exactly? Well, they run projects, just like any other business. But what makes it different? The impact of their work is how they track success, not the money made. Once we step past the costs, the real challenge becomes turning "Return on Investment" into "Realization of Impact"—a shift that requires rethinking how projects are managed and measured.


The Current Reality

Today, many nonprofits find themselves juggling fragmented systems to track their programs. Spreadsheets, disconnected tools, and improvised solutions are the norm, often creating more work and less clarity. For example, a team expanding emergency shelter capacity in Portland might track bed usage in one file, volunteer hours in another, and funding in a third, making it nearly impossible to see the full picture or make strategic decisions in real time. This patchwork approach not only slows down progress but also makes it difficult to demonstrate value to stakeholders.


The Vision: Unified Project Management

Imagine instead if all these moving parts were brought together in a single, unified system. Project management would become more than just a checklist—it would be a living, breathing process that integrates cost planning, resource allocation, and strategic goals. With everything in one place, teams could focus on what matters most: delivering impact. For instance, a back-to-school support initiative could instantly see how resources are being used, track student engagement, and adjust activities on the fly to maximize outcomes.


Real-Time Impact Tracking

But integration alone isn't enough. Nonprofits also need to capture and update their impact as projects unfold, not just at the end. Too often, impact measurement is left until the final report, requiring a scramble for data and missed opportunities for learning. By embedding impact tracking into daily or weekly routines—and leveraging AI to recommend when and where to update outcomes—organizations can ensure their data is both timely and meaningful. A humanitarian aid project in sub-Saharan Africa, for example, could use real-time feedback to adjust distribution strategies, ensuring resources reach those who need them most while providing transparent, up-to-date results to funders


Conclusion

When these elements come together, the benefits are clear: less time spent on reporting, more engaged teams, and a deeper understanding of what truly drives change. Live dashboards can turn raw data into actionable insights, making quarterly or annual reports effortless and dynamic. Ultimately, by combining smarter tools with proactive impact measurement, nonprofits can move beyond simply tracking activities—they can tell the real story of their impact, every day, for every project.