Using AI Search for a field on Catalog Item via BOX Integration

[hieutnk]

I have a requirement to integrate search via BOX, it takes value of a variable on catalog item, then search that value through BOX. Is that even possible by AI Search, by create a Box external content connector? Or are there any other approaches?

[Tanushree Maiti]

Hi @hieutnk 

You can achieve this by creating a Box external content connector to index Box files into ServiceNow, then configuring contextual search on your catalog item to filter those indexed results based on the variable's value

Box external content connector 

Box external content connector 

https://www.servicenow.com/docs/r/zurich/platform-administration/ai-search/configure-box-external-co...