As we begin to onboard more capabilities of the ServiceNow platform we're re-evaluating our operating model and how we properly support platform. I was wondering if anyone would be willing to provide insights into how they are structured.
- Do you have product teams? If so, are they organized by ServiceNow module (ITSM, ITOM, ITAM, HRSD, etc.)? If you don't organize in this fashion, how do you organize?
- For capabilities that span outside the IT realm, like HRSD & onboarding or Legal Service Delivery, how do you support these? Do you operate in a "hub & spoke" model with support of those modules living within the business areas and core platform support within IT, or have you moved business folks into the core platform team to offer a centralized operating model?
Thanks!
