- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-18-2015 04:09 AM
Hi, I'm trying to embed a video (shockwave flash) into a knowledge article.
I have imported the video into ServiceNow (System UI > Videos) and it plays fine.
The knowledge articles allow videos to be embedded via 'insert/edit' video option. I am able to select and embed the video (its shows as a grey image) but upon saving the article and then trying to view the article or re-edit it, the video is nowhere to be seen or found.
Am using latest Fuji release and tried both firefix and chrome browsers.
Has anyone been able to successfully embed videos into knowledge arcticles or advise if I need to do anything additional? Thx.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-29-2015 02:53 PM
Video not working in the HTML field on Knowledge is almost certainly down to HTML Sanitize being on on that field. I had the same issue. Video worked, saved the record and then it just isn't there.
The HTML Sanitizer property can be disabled either globally or on a a field by field basis. By default it's enabled and causes the issue you are seeing.
see:
HTML Sanitizer - ServiceNow Wiki
Hope that fixes your issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-18-2015 09:45 AM
I am able to see some exception errors while saving and the video is getting lost after save. Maybe it could be a known issue. Create a support ticket
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-18-2015 09:49 AM
Hi Aziz,
Please go through the below thread. I hope this should answer your question.
https://community.servicenow.com/thread/163850
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-22-2015 10:56 AM
I have the same issue. The video gets lost after saving the knowledge article. I tried creating a new knowledge article and using an existing article with the same results.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-30-2015 12:38 PM
I'm having the same issue embedding a video into a Knowledge article as well. I've uploaded the Video and it plays in the System UI - Video's module. Then I embed the video into a KB article, and if you look at the source after embedding the video you can see the HTML for the video But after saving or updating the article, the video is gone (if you look at the source code that video HTML is missing as well).
Has anyone found an answer to this or raised the issue with SN?
