Hi Experts, I need help on one of the record producer which i have created and other record producers are working fine. The issues is like when I click on “try it” and fill the form and submit the page goes to (https://abcdev.service-now.com/service...
Hello Guys, I am looking for a robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...
Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...
Hi, Any one please share scenarios most commonly asked in interviews on change client scripts.
Hi All,I have a scoped app and users can submit a request with record producer. Once the record is inserted to table, can we automate generation of PDF of record inserted and attach it to same record. How can we achieve this? Thanks!
Hi All,I want to set one field on parent table when all the child records from custom tables are closed with business Rule.I need to check each and each record has been closed or not. Can anyone help me with this.Thanks & Regards,Rohini
Hello All, I have to clear a field when state of incident is updated to cancelled, please let me which BR is to written as it is not better practise to use current.update() in BRs . Which is the best way of achieving this as per servicenow best pract...
When you go to the Service Operations Workspace and open an incident from the list, you can select Response Template in the Contextual Side Panel. It will open the list of response templates and when you select one, you will see the "Copy to Clipboar...
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
Hi Colleagues I am working on a use case where I have 2 tables... One is the parent and the other one is a children ( similar to RITM and SCTASK relationship) I have on the parent table a MRVS that is populated at the time of submission, even though ...
Hi Guys, I have created a mail notification and added email script to include a DL in the CC.But when the email is triggered, the CC is not in the recipient's list. below is the code i used in email script. (function runMailScript(current, template...
Hello All,As seen in the screenshot below, we used the wait for condition on a checkbox available in the RITM. However, the problem is, It takes about an hour to be satisfied after checking the checkbox. Does anyone have any clue what changes are req...
I am trying to import XML file data using Import set Data source & Transform maps. With manual loading of data into import set table and transforming manually working fine to create the data in target table. However, I want it as automated process us...
Hi Everyone,caller device field is not auto populate first time in incident form when creating incident from the IMS (through a interaction). but when I open incident and re-enter the same caller field through the search button then it' come. so why ...
Hi all,If ITSM licenses have been bought (fulfiller and business stakeholder) can we assign import_admin role for free?Should they pay something extra? Which are the criteria to assign that role?How can I check licenses payment/policy in general? Man...
