Hi, There are users with self-service access i.e., "snc_internal" role. They want users in watchlist in an Incident. How can they do this?They are creating an incident from "Employee center". They can comment from the activity area. But how can they ...
Hi, I have set up a change model with specific states :New, Assess, Scheduled, Closed and cancelled. This works fine however, when the Change assigned to person progresses the change from New to Assess, suddenly the fields become read only across the...
Hi All, Need to integrate. ServiceNow with the Freshworks tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Freshservice with ServiceNow. Thanks,Sneha K S(ICORE-CIS)Wipro...
Can we encrypt a variable in a catalog item
I have a question about the All Templates Filtering on Incidents. Is it possible to search for multiple words on separate templates? Or configure ServiceNow to do this? For example, typing one word will search all the template for that one word. If...
Hi All, I have a requirement i need to set the Assigned_to field value on alm_hardware from cmdb_ci_computer assigned_to. we have a catalog item in the variable name called ( serial_number_all ) which is having name of asset. that asset name populate...
A user is complaining that they are seeing a blank page , when they click create new , from your custom inventory application.you have confirmed that they can see the inventory application, and the create new module on the application navigator.what ...
Hi,I have a requirement that the below 'Budget' variable should be in the form of a slider rather than a textbox , with the range values being fetched from a custom table.Can somebody help me with this requirement? We don't have such type available o...
Hi All, I have written a onchange client script and a onsubmit client script. When onsubmit script is running it is triggering the onchange script. But during onsubmit I dont want to run the onchange script. How can I prevent onchange script from run...
Hi All, I have an urgent requirement Need to view document attached in the form(Incident, problem, change, etc..) without downloading Thanks Vijay
Hi all, Wondering if someone could explain the difference between business_stakeholder and the approver_user role? From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Ta...
HelloDoes Global Search return results from the work notes of an Incident? How about from other kinds of tickets? Thank you, Jerome Walker
Print the all users belong to Analyst Group
Hi Experts, I have a requirement where on click of Reject button from a Change/RITM record Approvers related list I want to display a popup enforcing users for fill in the rejection comment which should get copied to the Approver table activity journ...
Hi, I want users who have created an template only those should be able to delete it. When they share it to any groups or users those users of groups should not be able to delete it. Any help is appreciated.Regards,Xion