Hi, I have the role : template_editor_groupIn Service Workspace operation, I've created Incident models and shared them with technicians who have the ITIL role. The problem is that the technicians can delete them, but I don't want them to.Is there a...
Hello Everyone, I have request to send the Reminder Email for the Survey. The Survey Active period is 5 days( say for ex: if the survey is generated on 12/08 the due date will be on 12/13) The Reminder email should trigger on 12/11, which is two day...
Hi Community, I need to enable KB search on a custom portal. Currently when I search any KB it does not show any record. Kindly help
Hi All, Anyone whose using timesheet module extensively and also customized? Would like to know the experience and what different stuff is done
Hello, we have many catalog items that don't have a picture associated with them but we don't want to leave the picture blank, so we'd like to add one placeholder picture to about 80 catalog items. I'm trying to find a good way to change the picture...
Hi,Can someone please help me with IP address validation Regex, maximum length allowed is 30, should not accept special characters including( "/" and "-" ). Should allow '" , " to enter multiple IPs.Valid IP address formats example Single IP --> 10.1...
Hi,I want to put two logos in my new service portal side by side how to do that one. 2 logos i want to place it next to each other in my new portal how to configure it or how to merge two images side by side? Please help me out on the same. Thanks,
Hi Experts, I am seeing one warning alert while transforming data from import set table to target table only when I inserted coalesce for one of the fields on table. It is working as expected when removed coalesce. Alert Message: "None of fields co...
Incident E Bonding Between ServiceNow To ServiceNow - "Pending Reason" State not updating since the additional comments field are mandatory. Other field changes are happening between two different instances. Please suggest me what should be done. I a...
Background:We are trying to integrate our Service-now instance with an application that provides a RESTful interface. This application is in our local space, so we must use a MID Server to access it. In addition, this application creates an authoriza...
We are implementing ServiceNow and we are trying to map out all of our business services and services offerings - and one minute it makes sense and the next I find myself questioning if this is going in the right direction. Example OneRefraining fro...
What is the effect of configuring the log protection plugin in servicenow?*Can anyone explain how we can control logs in the ServiceNow prod instance to avoid the system performance.Thank you!
Hi Team, How can i restrict access to some service catalog item (the both SCTASK and RITM) in order to be visible only by some fulfillers and not by all Fulfillers ? Because there are some confidential request, and it shouldn't be visible by all ful...
Hello Experts, We have pulled users from client's Azure directory and all users are showing up in user table in Servicenow.But Manager, Location and Department fields are empty in Servicenow. Thanks,Arun
Is anyway to make visible false for one field ( short description) in list view ? and only one group should able to see this field
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