What would be the most straightforward way to create additional filter conditions that limit the displayed knowledge on the service portal by specific user attributes, e.g. 'language', 'department' without creating user criteria on each individual ar...
I have below valuesa = {"name1":"value1", "name2":"value2"}b={"name3":"value3"} and i need to get result added as below:c= {"name1":"value1", "name2":"value2","name3":"value3"} To set value into a Name-Value Pair type field . Please suggest a script ...
Our company has IT Service Management stood up. I am being asked to create application availability metrics and I am looking for some direction on how best to solve it.
When a request is submitted, it goes to manager's approval. And the manager has no role. hence he is not able to approve the request from :1) Portal - /sp?id=form&table=sysapproval_approver&sys_id=${sys_id}&view=sp2) Native - my approvals is not visi...
Hi All, The below code is working in BR but not in a scheduled job so what is the best way to replace gr.addQuery('sys_id', current.sys_id); in a scheduled job run script? var gr = new GlideRecord('u_custom_integration'); gr.addQuery('sys_id', curren...
Hi Expert, I'm trying to Map data from CSV file which is using " | " pipe as a delimiter.Is this possible to import the CSV file and than transform to the Target table fields.As I tried mapping the fields. this how it is seeing. kindly assist! Bes...
Hi All,I want to change the display information when we hover the mouse on the pie chart in a report on dashboard. I want to change the highlighted info, when we hover the mouse on it.Could anyone please guide me on this. Regards,Sidhu.
I am looking to create a single spine time series to show New, Open, and Resolved tickets month by month. My report will be created using New tickets and then I will be creating datasets for Open and Resolved. The issue I am running into is that the ...
Is there a way to give a field which will act as a heading/headline in ServiceNow. Similar to the "assigned values" or "static values" in the below screenshot is
I have used the following code on REQ table to update the "Requested for" on Request based on "Requested for" variable. The "Requested for" on Request was updated as expected, but the "Requested for" on Request item was only updated its Display Value...
Hi All,Actually i have requirement that , we have created a flow and call a sub flow into that , in sub flow we need to look up the "General " group and create a tasks and assign task to each person of that group and along that need to send a approva...
Hi All, We have one variable set which is used in 12 catalog items, but for only one catalog item there is UI policy for one variable XYZ should be hidden from form.We were able to hide from form page but not able to hide on Request details ( Portal ...
Hi Community,How to make read - only access for all the reports in Dashboard for all the users.Thanks in advance.
how to create a popup with user asset for selection when the agent opens the interaction ?
Hi All,I have created a bar report where I am grouping by the field 'Supply' , I also have another field 'quantity' for each record . I have to display quantity on the data label for the particular supply and not the tickets count.Please find below s...
