An Overview of Servicenow Application Platform

[soujanyanaganur]

IT enterprise has become a platform for innovation since past several years, as more and more organizations are opting novel technology-based strategies. Among them, Cloud computing, mobility and big data have attained prominent state, as these are driven by managed service providers.

One of the most important trends in this space has been increased reliance on technology among a variety of organizational departments. In fact, the needs of each arm of a business, including human resources, facilities and project management are beginning to converge.

New technology certainly comes with a variety of benefits, but has also put massive strain on the average IT department. When considering the speed with which novel technologies have emerged in the past few years, businesses and other organizations have had a relentless up-hill battle to deploy the most advanced tools possible without hemorrhaging their budgets or managerial frameworks.

ServiceNow has burst onto the scene, having a profoundly positive impact on adopters. ServiceNow automates enterprise IT operations, bringing all functions into one arena and meeting the demands of Help Desk and Service Management processes. ServiceNow New technology certainly comes with a variety of benefits, but has also put massive strain on the average IT department.

ServiceNow

ServiceNow provides cloud computing, including platform-as-a-service (PaaS) enterprise service, human resources, finance, marketing, and field operations. ServiceNow is trending in IT Service Management (ITSM), and IT Business Management (ITBM) applications and offering forms-based workflow application development. ServiceNow is a productivity tool for every business user—either the CIO, desk staff, IT operations and other business leads.

It has emerged as a leading on-demand, cloud-based IT service management solution.

ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.

Service Now platform

ServiceNow Service Automation Platform is an extremely configurable, accessible and attainable cloud platform designed on an enterprise-grade infrastructure. This platform serves all custom applications created by users of ServiceNow.

ServiceNow Platform delivers exponential value with every cloud‑native, workflow‑based applications. Built on ServiceNow's platform‑as‑a‑service (PaaS), these applications, automate and orchestrate work processes, both in and outside of the enterprise. With unique pre‑built services and reusable components, apps can be rapidly built, integrated, and extended to meet the dynamic requirements of business.

Features

Built on ITIL v3.

The ServiceNow Service Desk is distinct, social and is accessible through any browser. As it is built on the IT Infrastructure Library (ITIL), it enables configuring application easy and preserves the changes made.

IT service built for today's employees and customers.

ServiceNow redefined the service desk with innate functional, flexibile and social IT. ServiceNow's tasks, activities and processes occur as cloud services. ServiceNow has offerings for IT, HR, customer service, software development, marketing, finance and legal enterprise needs.

ServiceNow can easily integrate with other tools. It provides an app store of tool offerings from third parties.

IT service built for the modern age.

ServiceNow avails the following features for modern day IT:

• "Social IT" — It includes Chat and Live Help, making staff BE more productive and collaborative and lowers support costs.
• Familiarity reproduces adoption — Users are permitted to appeal goods and services from IT, just like they do when shopping online.
• Self-help — Lets users evolve answers to their own questions, through articles.
• Simple & Instinctive — Users can opt a chat session or make a request for the same, just like they perform online purchases.

ServiceNow, born in the cloud, manages physical, virtual and cloud services — all in a single platform of record.      

Benefits

IT Service Automation: Complete solution for asset, change, release, IT cost and problem management, along with a service catalog.

Custom Application Development: Building, deploying and integrating applications can be done just in a few days without any necessity of coding knowledge.

Single Platform: Consolidate and send information on all apps into one system of record. It makes actionable insight into all IT applications.

Service Automation: Replace manual tasks by standardizing service processes and implementing automation. Enables create custom workflows and forms.

Project Portfolio Management: Provides entire project management, from planning, execution, time and task assignment and status tracking. This portfolio includes Demand Management, and Software Development Lifecycle.

ServiceNow Express: Express provides a wide range of ITSM applications, providing a solution for companies of all sizes. This app includes:

·                 Incident management

·                 Change management

·                 Problem management

·                 Asset & configuration management

·                 Service catalog

·                 Knowledge management