The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...
About This Document This document contains 57 questions and answers from the APAC ITOM Office Hours session held on August 5, 2026. Note: Answers were processed using AI transcription and extraction. While we have made every effort to ensure accu...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! The ServiceNow Kubernetes Informer (KVA) discovers and reports Kubernetes cluster topology to your ServiceNow instance. When running ...
The ServiceNow AIOps solution leverages the ITOM Health and Observability applications to ingest events, logs, metrics and traces from monitoring tools. It learns and models the behaviour of applications and learns new scenarios in real time and aler...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive three-d...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! When it comes to getting your hands around the burgeoning swarm of AI resources in your IT estate, ServiceNow brings multiple tools into...
Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...
Overview If you're using Tag-Based Service Mapping, you're likely familiar with the fact that candidates are created by the Service Family. This, though, proves a challenge if your organisation has manually created Service records already - leading s...
Introduction Service mapping is a process that establishes how underlying applications and IT infrastructure deliver business services.Using the service maps makes it easier to identify the root cause of service outages and degradation and prioritize...
MID Server Pre-Upgrade Readiness Checklist Automated PowerShell Validation Script - Prevent Upgrade Failures Before They Happen KB0596459 Production Tested All Versions The Problem That Inspired This Solution Real Production Incident - October...
In this article, I share my experience configuring the Certificate Inventory Management (CIM) module in ServiceNow, the challenges faced during discovery, and practical approaches that worked. If you’re planning to implement CIM, these insights will ...
Issue Description While reviewing certificate data in ServiceNow Certificate Inventory and Management, I discovered certificates appearing in an "Archive Unique Certificates" table with timestamps from June 2025. This raised questions about: What thi...
What is LEAP? LEAP turns your closed incident history into automation. It reads thousands of past tickets, finds the patterns your team keeps resolving manually, and generates the playbooks, KB articles, and Problem records to handle them consistentl...
Overview The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Understanding the difference between them is essential for correctly modellin...
Automatic User and Group Provisioning with Azure Capabilities Supported Create users in ServiceNowRemove users in ServiceNow when they do not require access anymoreKeep user attributes synchronized between Azure AD and ServiceNowProvision groups...
Guide on How to ServiceNow Kubernetes / OpenShift Discovery Simple Steps for the Kubernetes discovery Step 1 : On MidServer capabilities add the following capability "Kubernetes". To the one which will be used for discovery. Step 2: Create a cre...
Introduction: In this Event management series we are looking at different aspects of event management as shown below. In previous articles we saw event rules and CI Binding ,if you have missed that then please go through them for proper understanding...
This article will help you explore the ServiceNow Discovery process using an analogy from crime investigation, making it easier for learners to grasp the essential steps involved. The Analogy: A Police Investigation Let’s explore ServiceNow Disco...
A continuation of Learn. Prioritize. Automate. The LEAP Story That 2 AM Engineer, One More Time Let's check in on that 2 AM engineer one more time. In the last chapter of the LEAP story, we left them in a better place. The incident that used to s...
Scenario If you are attempting to leverage Top-Down Service Mapping (using patterns) on a Service which runs through an F5 Load Balancer, you might see the following error: This will cause Service Mapping to stop, and a warning icon will be disp...
Srey Waghray
madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
