Excited to share a glimpse into the architecture behind ServiceNow ITOM — covering Discovery, Service Mapping, Agent Client Collector, Event Management, and Certificate Inventory Management.After weeks of brainstorming and feedback, I finalized a des...
Microsoft has been phasing out NTLM. It is an older challenge-response authentication protocol, and Microsoft is steadily restricting it by default, starting with the weakest variants. For most organizations, this won't be a single switch-off day. It...
When Service Mapping is discussed, the spotlight often falls on the elegant topology views inside the CMDB — the visual network of connected servers, databases, and applications that every architect loves to see. But what’s often overlooked is where ...
The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...
Context The OOB Citrix Netscaler pattern can’t follow Content Switching (CS) policies to the backend, so the Service Mapping map stops at the load balancer. This post extends the connection section using the NITRO API to resolve CS >> LB >> Service...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! When it comes to getting your hands around the burgeoning swarm of AI resources in your IT estate, ServiceNow brings multiple tools into...
Hi All Just wanted to highlight some Quick contents on Vmware Venter Discovery. Screenshots are attached also. (1) Ports Need:- Source IP - Mid Server Destination IP - VCenter IP vmapp6_https: 9443 ,vmapp_https: 5480, https-443 , WMI Ports - 135 a...
ITOM What is ITOM? IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an orga...
Setting up a MID-less Agent Client Collector (ACC) without osquery is essentially the "light" version of ServiceNow's agent. You’re stripping away the MID Server dependency and the heavy osquery daemon. Before the agent can talk to your instance di...
If you're just starting your Service Mapping journey, you've come to the right place. This guide will help you get up to speed on activating and realizing value from Service Mapping and is a great place to come back to as our products evolve over tim...
MID Server Pre-Upgrade Readiness Checklist Automated PowerShell Validation Script - Prevent Upgrade Failures Before They Happen KB0596459 Production Tested All Versions The Problem That Inspired This Solution Real Production Incident - October...
Overview If you're using Tag-Based Service Mapping, you're likely familiar with the fact that candidates are created by the Service Family. This, though, proves a challenge if your organisation has manually created Service records already - leading s...
Hello ITOM Admins and Developers! For Series 4, I wanted to highlight a few newer ServiceNow ITOM capabilities worth exploring. 1. New MID Server Authentication with Private-Key JWTs Basic Authentication between MID Servers and the ServiceN...
Hi Folks, This article covers how Pattern Pre Post Scripts [Pre Execution, Pre and Post Sensor] can be debugged using OOB Script Debugger Utility. Target Audience Anyone using Discovery product using Patterns on their SNOW instance. Overview You ...
We are very happy to announce Innovation Lab release of Cloud Services Catalog (CSC). This app can be downloaded from the Innovation Labs section of the ServiceNow app store to run for evaluation in your non-production (sub-prod, demo, test, etc) ins...
DISCLAIMER: The instructions in this article come with no support or warranty, implied or explicit. Caveat emptor. For those who missed the recent announcement, ServiceNow is releasing an MCP server specifically for working with the CMDB (see the ...
About This Document This document contains 57 questions and answers from the APAC ITOM Office Hours session held on August 5, 2026. Note: Answers were processed using AI transcription and extraction. While we have made every effort to ensure accu...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! The ServiceNow Kubernetes Informer (KVA) discovers and reports Kubernetes cluster topology to your ServiceNow instance. When running ...
The ServiceNow AIOps solution leverages the ITOM Health and Observability applications to ingest events, logs, metrics and traces from monitoring tools. It learns and models the behaviour of applications and learns new scenarios in real time and aler...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive three-d...
Srey Waghray
madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
