Pattern Development Best Practices for ServiceNow Discovery and Service Mapping Designing efficient, scalable, and upgrade-safe patterns is essential for maintaining a healthy Discovery and Service Mapping implementation in ServiceNow. Poorly writt...
Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...
What are GMSAs?: Group managed service accounts (gMSAs) are managed domain accounts that you use to help secure services. gMSAs can run on a single server or on a server farm, such as systems behind a network load balancing or Internet Information Se...
For most IT operators, air-gapped networks can be a nightmare for even basic discovery because of no connectivity to the rest of the organization's network. Each location normally requires a local IT expert to not only gather the data but also have ...
ServiceNow Community • Technical How-To Disclaimer This article is an independent community contribution and is not official ServiceNow documentation. It is provided as-is for educational purposes and does not represent the views of ServiceNow, Inc...
Change Management gets a lot of attention when it comes to alert suppression. Open a change, associate your CIs, alerts get suppressed. That works great — until you need suppression outside of a change. A major incident is open and your team is alrea...
What is a Tag and why do we care? Tags are an essential component in managing your Cloud and Virtual resources. The Resource platforms (clouders or hypervisors), whether it is on premise Virtualization or Public Cloud virtualization, has very few com...
ServiceNow Community • Technical How-To Disclaimer This article is an independent community contribution and is not official ServiceNow documentation. It is provided as-is for educational purposes and does not represent the views of ServiceNow, In...
If you're just starting your Service Mapping journey, you've come to the right place. This guide will help you get up to speed on activating and realizing value from Service Mapping and is a great place to come back to as our products evolve over tim...
If you're beginning your CMDB journey, this guide is the perfect starting point. It will help you activate and gain value from your CMDB and serve as a useful reference as our products continue to evolve. Overview Configuration Management Database...
This Article helps you to understand the concepts of Agent Client Collector and how it can be used in real time with an example. Normally, the Discovery is an Agent Less connection and discovers based on the configured schedules, Patterns & Credenti...
Just had the opportunity to give the HTTP Classifier (London build+) a test drive with some friends that needed to discover some specific devices. For years I've had challenges with requests for iLO Discovery because of the nature of the device passi...
This article talks about how to fetch azure vm details and load them into ServiceNow CMDB table cmdb_ci_vm_instance A. Register an application - Azure 1. Open Azure CLI2. az account set --subscription <subscription-id> 3. az ad sp create-for-rbac{"ap...
Sharing visual architecture designs I’ve worked on for ITOM (Discovery, Event Management & Service Mapping).These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and i...
Troubleshooting Guide: Wireless Access Points Not Discovered A Comprehensive Step-by-Step Guide for ServiceNow Administrators Based on Real Production Troubleshooting Experience Community Contributed From Real-World Experience This guide is...
Population of Assigned to From Agent Client Collector The population of "Assigned To" attribute [assigned_to] is supported only for Windows and Mac OS end-user Computer class CIs - [cmdb_ci_computer]. It is not supported for Server class CIs (Windows...
Setting up a MID-less Agent Client Collector (ACC) without osquery is essentially the "light" version of ServiceNow's agent. You’re stripping away the MID Server dependency and the heavy osquery daemon. Before the agent can talk to your instance di...
Starting/Stopping multiple VMs in AWS This article deals with how we can implement starting/stopping multiple VMs in AWS. The same technique can be used for other clouds as well. AWS has an API to start and stop multiple VMs in a single API call. We ...
Disclaimer: the examples in this article come with no support or warranty, implied or explicit. Caveat emptor! One of the challenges with containerized workloads is that containers can be less accessible to several discovery methods which were mai...
Guide to Creating a DigiCert Certificate Inventory in ServiceNow Introduction In this article, I will outline the steps to create a DigiCert Certificate Inventory in ServiceNow. This inventory will help organizations manage their digital certificat...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
