Overview If you're using Tag-Based Service Mapping, you're likely familiar with the fact that candidates are created by the Service Family. This, though, proves a challenge if your organisation has manually created Service records already - leading s...
Introduction Service mapping is a process that establishes how underlying applications and IT infrastructure deliver business services.Using the service maps makes it easier to identify the root cause of service outages and degradation and prioritize...
MID Server Pre-Upgrade Readiness Checklist Automated PowerShell Validation Script - Prevent Upgrade Failures Before They Happen KB0596459 Production Tested All Versions The Problem That Inspired This Solution Real Production Incident - October...
In this article, I share my experience configuring the Certificate Inventory Management (CIM) module in ServiceNow, the challenges faced during discovery, and practical approaches that worked. If you’re planning to implement CIM, these insights will ...
Issue Description While reviewing certificate data in ServiceNow Certificate Inventory and Management, I discovered certificates appearing in an "Archive Unique Certificates" table with timestamps from June 2025. This raised questions about: What thi...
What is LEAP? LEAP turns your closed incident history into automation. It reads thousands of past tickets, finds the patterns your team keeps resolving manually, and generates the playbooks, KB articles, and Problem records to handle them consistentl...
Overview The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Understanding the difference between them is essential for correctly modellin...
Automatic User and Group Provisioning with Azure Capabilities Supported Create users in ServiceNowRemove users in ServiceNow when they do not require access anymoreKeep user attributes synchronized between Azure AD and ServiceNowProvision groups...
Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! When it comes to getting your hands around the burgeoning swarm of AI resources in your IT estate, ServiceNow brings multiple tools into...
Guide on How to ServiceNow Kubernetes / OpenShift Discovery Simple Steps for the Kubernetes discovery Step 1 : On MidServer capabilities add the following capability "Kubernetes". To the one which will be used for discovery. Step 2: Create a cre...
Introduction: In this Event management series we are looking at different aspects of event management as shown below. In previous articles we saw event rules and CI Binding ,if you have missed that then please go through them for proper understanding...
This article will help you explore the ServiceNow Discovery process using an analogy from crime investigation, making it easier for learners to grasp the essential steps involved. The Analogy: A Police Investigation Let’s explore ServiceNow Disco...
A continuation of Learn. Prioritize. Automate. The LEAP Story That 2 AM Engineer, One More Time Let's check in on that 2 AM engineer one more time. In the last chapter of the LEAP story, we left them in a better place. The incident that used to s...
Scenario If you are attempting to leverage Top-Down Service Mapping (using patterns) on a Service which runs through an F5 Load Balancer, you might see the following error: This will cause Service Mapping to stop, and a warning icon will be disp...
The Question A community member asked: "When we use the Create Connection step towards Oracle DB in the Extension Section, it is creating a relationship type of Applicative To::Applicative From. Is it possible to have the relationship type as DE...
Custom Update Set The attached custom update set (Aruba-WAP-Controller-UpdateSet) is an 'all inclusive update set' that contains all the components to implement the Horizontal Discovery Pattern for a family of Aruba Wireless AP Controllers. The upda...
Recently Getting Error Identifier: validation error: cmdb_ci_linux_server: missing mandatory fields: serial_number While doing Linux Discovery Cause : The Identification and Reconciliation Engine (IRE) requires a unique identifier (like serial_nu...
With the March 2023 release of Discovery and Service Mapping Patterns store app, a new mechanism is introduced for event driven discovery for Azure cloud. The earlier approach for Azure event driven discovery was built many years ago relying solel...
Kubernetes Discovery with ServiceNow - Complete Setup Guide Watch the Full Video Tutorial Soon! This article accompanies the NowDivas video tutorial on Kubernetes Discovery and will be uploaded soon.Subscribe to NowDivas for the complete walkthro...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
