Issue: In the Cloud Resource Dashboard, the Service Account dropdown and the Region dropdown show empty results though there are service account and region records in the instance.
Root cause: The service accounts and the regions were not listed in the dropdown because the default value of the install_status in the dictionary was set to 4 i.e., "Pending Installed". As per the design, the dropdown is supposed to list only the service accounts/regions whose installed status is 1 i.e., "Installed". But, in one of the customer's instances, the default value was set to 4 i.e., "Pending Installed"
Solution: The default value for the install status in the Dictionary entries is 1 in the OOB instance. Since it is customized to 4, the solution here is to change it to 1.
That is correct. We are unable to find it in the filter navigator. Here are attached screenshots. I cannot find it under the Cloud Provisioning and Governance options either. If this Dashboard is not available for use with Google discovery, how do we provide a dashboard to management that lists these results "The Cloud Resources dashboard shows the aggregated view of all your cloud resources, their combined analytical views, and a visual summary and detail of all your cloud resources?"
"Performance Analytics Content Pack for Cloud Resources" is the one that has to be installed.
If the instance is on Paris or a later version, it should appear on the plugins page
Interesting that I am able to find the plugin is available in our development instance of service now but not in our production instance? Why would that be the case? Screenshots below:
