Creating and Maintaining a Manual vs. Automated Service Map (Discovery vs. Service Mapping)

[glennpinto]

If you are still trying to understand the value add of Service Mapping over just a Discovery solution, please review this short video on  creating and maintaining a manual vs. automated discovered service.

https://servicenow.box.com/v/manualvsautomatedmap   (16 minutes)

[sureshn]

The above URL is not working. Is there an update to the Box link?

[glenn_pinto]

This content has been moved to the Populate the CMDB course on Now Learning.

https://nowlearning.service-now.com/lxp?id=overview&sys_id=70880efadb5448103e3aaca2ca96192a&type=course

View the lesson on Service Mapping Discovery.