Elevate Your ServiceNow Experience with TuneUp Your ITOM Discovery

Ieshia Lilly · ‎04-25-2024

In the realm of IT Operations Management (ITOM), the accuracy and health of your Configuration Management Database (CMDB) are paramount. However, maintaining a robust CMDB through ITOM Discovery can pose challenges without the right insights and guidance. Enter TuneUp Your ITOM Discovery, a feature within ServiceNow's Impact suite, designed to provide precise recommendations and actionable insights to enhance the health of your CMDB.

Introduction

TuneUp Your ITOM Discovery offers a comprehensive analysis of common problem areas identified through HealthScan, coupled with recommendations tailored to address and remediate those findings. By leveraging this feature, organizations can gain valuable insight into their CMDB implementation, understand Discovery health findings, and ultimately enhance the effectiveness of their IT Operations.

Maximizing Insights with HealthScan

The first step in optimizing your CMDB health is to conduct a thorough assessment using HealthScan. This portfolio of metrics offers deep insights into the state of your ITOM Discovery, enabling you to pinpoint areas of concern and prioritize remediation efforts effectively.

Engaging with TuneUp Your ITOM Discovery

The engagement flow of TuneUp Your ITOM Discovery is designed to ensure a seamless and informative experience for users:

Set Up & Assessment
- Copy Instance: A temporary instance is provisioned to facilitate the analysis.
- Discovery HealthScan: The ITOM Discovery HealthScan portfolio is executed to assess the health of your CMDB.
- Analysis: Discovery findings are meticulously analyzed to identify key areas for improvement.
Coaching Session
- Importance of Discovery: Users are educated on the significance of Discovery and its impact on CMDB health.
- Overview of Findings: A comprehensive overview of ITOM Discovery Health findings is provided.
- Review of Prioritized Areas: Up to three prioritized problem areas are reviewed in detail.
- Recommendations: Recommended actions and leading practices are discussed to remediate identified gaps effectively.
Handover
- Package of Goods: Customers receive access to the temporary instance, coaching session presentation, and leading practices guides/resources to support their remediation efforts.
Follow-Up
- 30 Days Post Coaching: Additional coaching sessions are available upon request, along with an opportunity for customers to seek clarification through Q&A sessions.

Benefits of TuneUp Your ITOM Discovery

Enhanced Insight: Gain a deeper understanding of your CMDB implementation and Discovery health, empowering informed decision-making.

Efficient Remediation: Prioritized problem areas and actionable recommendations streamline the remediation process, saving time and resources.
Improved CMDB Health: By addressing identified gaps and leveraging leading practices, organizations can significantly enhance the health and accuracy of their CMDB.
Continuous Support: Access to follow-up sessions and resources ensures ongoing support as customers work to implement recommendations.

Conclusion

In conclusion, TuneUp Your ITOM Discovery is a valuable tool for organizations seeking to optimize their CMDB health and maximize the effectiveness of their IT Operations. By providing tailored recommendations and actionable insights, this feature enables users to overcome common challenges and achieve a healthier, more robust CMDB.

[Note: This Accelerator is available in Guided, Advanced, and Total packages. For more information, refer to the ServiceNow Impact Accelerator Description available at ServiceNow Legal.]

Additional resources