ITOM Payload Navigator (Identification and reconciliation)

[Benoit Crestey]

Please find here a little tool I developed to help ITOM payloads debug.

Why should I use this tool for?
Debug IRE errors in payloads
Navigate and understand the content of discovery and interface payloads
The tool will read a JSON or XML file and display it has a graph

Warnings
This tool is a technical tool I developed, it is not an official ServiceNow tool. It is not supported.
Tool could be bugged and should be used for debug purpose only

What is a payload?
Payloads are created by Patterns when discovering data, and sent to the IRE (Identification and Reconciliation Engine) to update the CMDB
Please see attached PDF for more details

Screenshot of 2 objects and a simple relation :

Screenshot of a Windows server payload :

How to deploy?
Commit the attached Update Set

How to use?
- Find an input ECC Queue record and use the "Payload Navigator" UI action
- OR use the URL https://<my_instance>.service-now.com/payloadNavigator.do?

Use cases and implementation
Please see attached PDF

Releases:
24/05/2021 : initial release
06/10/2021 : v 1.06 released
09/12/2021 : v 1.10 released

22/12/2022 : v1.11 released

Feel free to contact me directly to discuss about it!

[Benoit Crestey]

I just released v1.06

New features :

- Manage payload as attachments
- Manage payload with multiple pages
- List Mode display
- Access to CI Class Manager

[Benoit Crestey]

I just released v1.09

- Correction of a bug to load on multiple pages

[Benoit Crestey]

v1.10 Released

[Benoit Crestey]

v1.11 Released

 - Bug fixes

 - Added an UI action to load all ECC Queue related to a Discovery Schedule

Please note than when lookgin at all records of a discovery schedules, the tool will list every object without identification : If the same object is present in multiple payloads, it will be listed multiple times.