π Hello ITOM Admins and Developers!
Here are some practical tips and tricks to save time and avoid common pitfalls when working with Discovery, Service Graph Connectors, and Event Management.
𧩠1. Event Sync Between Instances
A connector to pull/push events from one ServiceNow instance to another.
You can set the syncing interval under Scheduled Jobs.
π‘ Why itβs helpful:
- Test and evaluate event-related features in Sub-Prod using real events from Prod.
- No need to redeploy connectors in non-Prod environments.
- Reduces reconfiguration time and minimizes multiple API calls on monitoring tool sources.
β‘ 2. Quickly Find Relationships Between VMs and Servers
β‘οΈ Navigate to cmdb_rel_ci table β Set filter type as Virtualized By::Virtualizes
π Learn more: KB0695229
π§ 3. IP Service Affinity
The system property glide.discovery.ip_service_affinity allows Discovery to remember the last port of an IP address that was successfully discovered.
π Documentation: Check IP Service Affinity
βοΈ 4. Certificate Discovery
Before activating certificate discovery, make sure you disable the property:
glide.discovery.certs.enable_incident_creation_for_expired_certificates
to prevent unnecessary incident creation for expired certificates.
Documentation : Certificate Discovery
𧩠5. Service Graph Connector (SGC) Central
SGC Central offers a modern, unified console for managing Service Graph Connectors in the CMDB Workspace.
You can discover, install, monitor, and debug connectorsβall from one place.
ποΈ Store Link: SGC Central App
π Documentation: SGC Central Overview
π‘ If you found this article helpful, please mark it as βHelpfulβ and feel free to share your thoughts or additional tips in the comments.
Regards,
Srinija Amisthapur
ServiceNow Certified Technical Architect
ServiceNow Rising Star 2025
