doug_schulze
ServiceNow Employee
ServiceNow Employee

First and foremost I take no credit for this, this work was done many moons ago by an incredible co-worker Eric Williams, who I have learned so much from but back in our day (when we came out with bulk service mapping) he created this to help folks find the DNS name for potential ServiceMapping Candidates and another community post reminded me that it should be out here...

This screen might look familiar...Service Mapping Home >  Service Candidates

find_real_file.png

As we all know this is some great information to start the service mapping process but what does that IP and name actually mean? What was the actual DNS name that folks are actually consuming.. Well, welcome to Eric's great work..

This update set will create a UI action

find_real_file.png

find_real_file.png

 

A Business rule 

 

find_real_file.png

 

 

A script include...

 

find_real_file.png

 

And a special DNS probe to take the input...

find_real_file.png

 

Which if available give you the DNS name that everyone knows of the IP address, mine is made up of course...

find_real_file.png

 

 

Obviously, It would not be wise to mass select potential Mapping candidates and have them resolve all at once. Pity the mid server that has to deal with a few thousand DNS requests all at once, so use it accordingly.

Version history
Last update:
‎04-10-2020 06:54 PM
Updated by: