Unleash the Power of Your CMDB with Jumpstart Your CMDB Accelerator

Ieshia Lilly · ‎04-25-2024

In today's dynamic business environment, having a robust Configuration Management Database (CMDB) is essential for organizations seeking to streamline their IT operations and drive digital transformation. However, harnessing the full potential of the CMDB can be challenging without the right guidance and resources. Enter Jumpstart Your CMDB, a feature within ServiceNow's Impact suite designed to provide Impact customers with a comprehensive overview of CMDB capabilities and empower them to kickstart their CMDB journey on the right foot.

Introduction

Jumpstart Your CMDB is not just another tool; it's a technical accelerator aimed at providing Impact customers with the knowledge and resources they need to succeed in their CMDB initiatives. By offering a comprehensive overview of platform CMDB capabilities and strategic guidance, this feature ensures that customers are well-equipped to leverage ServiceNow's resources effectively.

Empowering Success from the Start

Jumpstart Your CMDB is all about setting customers up for success from the very beginning. Here's how it works:

Session Preparation

Temporary Instance Provisioning: A temporary instance is provisioned, ensuring customers have a dedicated environment for learning and experimentation.
Plugin Installation/Update: CMDB-related plugins are installed or updated to ensure customers have access to the latest features and functionalities.

Coaching Session

Comprehensive Overview: The first coaching session provides a comprehensive overview of the CMDB, covering its capabilities, features, and strategic importance.
Tool Functionality Review: Customers dive deep into the functionality of key CMDB tools, including the CMDB Workspace, Identification and Reconciliation Engine (IRE), CMDB Data Manager, and CMDB Health Dashboards.
Access to Resources: Customers receive access to leading practices guides and resources to support their CMDB journey.

Handover

Package of Goods: Customers gain access to the temporary instance and receive the coaching session presentation, ensuring they have all the necessary materials to continue their CMDB exploration.

Follow-Up

30 Days Post Coaching: Additional coaching sessions are available upon request, allowing customers to seek further guidance or clarification as they delve deeper into their CMDB initiatives.

Benefits of Jumpstart Your CMDB

Comprehensive Overview: Gain a thorough understanding of CMDB fundamentals and capabilities, empowering informed decision-making.
Effective Resource Utilization: Learn how to leverage CMDB tools and resources effectively to streamline CMDB operations and improve efficiency.
Strategic Planning: Develop a strategic plan for success, enabling you to maximize the value of your CMDB investment and drive business outcomes.

Conclusion

In conclusion, Jumpstart Your CMDB is more than just a demonstration; it's a strategic accelerator designed to empower Impact customers to unlock the full potential of their CMDB. By providing comprehensive overview sessions, access to key resources, and ongoing support, this feature ensures that customers are well-equipped to embark on their CMDB journey with confidence and success.

[Note: This Accelerator is available in Guided, Advanced, and Total packages. For more information, refer to the ServiceNow Impact Accelerator Description available at ServiceNow Legal.]

Additional resources