Able to Discover the end point but in that is not discovering Software present inside it.

[parthpdeoka]

It sounds like we are running ServiceNow Discovery, and while you can discover the endpoint (CI), you're not getting detailed information like installed software.

[Selva Arun]

Hi,

Please check the below article which will help you out:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684480

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...

https://www.servicenow.com/docs/bundle/vancouver-it-operations-management/page/product/discovery/con...

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva Arun

[SharanjeetS]

Hi,

Make sure the user have rights/permission to read the folder where all the installed software are stored on the server.

Try to run the command from mid server using powershell. 

Please mark appropriate response as correct & helpful so that this thread can be closed.

Thanks,

Sharanjeet Singh