ACC based discovery. how did you do it? Best practices? Any gotchas?

[Ravish Shetty]

Hi all,

We are currently evaluating the use of agent-based discovery with the Agent Client Collector (ACC), and I’d appreciate your insights on the following:

1. Best Practices & Pitfalls
   What are some best practices you've followed and common pitfalls to avoid when implementing ACC based discovery?

2. Installation Guidance
   Are there any recommended video tutorials or guides for installing ACC on Windows, Linux, and macOS?

3. Agentless Discovery
   Are you also using agentless discovery alongside ACC based discovery for the same devices? If so, what are the benefits of using both methods concurrently?

4. Checks and Policies
   What types of checks and policies have you implemented in your environment?

5. Mass Deployment
   How did you handle mass deployment of the agents?

   • Did you include the agent as part of the system image?
   • If so, could you share how you integrated it into the image?
   • Or did you use another method for deployment?
6. Mass updates
   How do you handle the software updates to the agent?

Thanks in advance for your help!

Ravish

[Harish Bainsla]

Hi @Ravish Shetty  please check below link it will give you complete knowledge 

https://www.servicenow.com/community/itom-articles/itom-agent-client-collector-acc-knowledge-amp-tro...

if my answer helps you mark helpful and accept solution

[Harish Bainsla]

If my answer helps you mark helpful and accept solution