Access to see History of record is restricted after vancouver

[Meenakshi Rajes]

Hi Team,

We have an issue with the access to see the history of a record.

After Vancouver upgrade users are not able to see the History of a record in ServiceNow.

I have checked the upgrade history, only 1 acl is updated in Vancouver which is in sys_history_line table.

sys id of the acl record - 6555da3d0a0004971299ee0b192b8081.

We have tested by deactivating the ACL , this the issue is there, apart from admin users, others are not able to see the history of the record.

In the System Properties -> System 

List of roles (comma-separated) that can access the history of a record 

- ITIL,pd_admin

Still ITIL users are not able to see the history.

Can anyone share some thoughts on this issue, what might me the issue for the restriction.

Thanks,

Meenakshi

[Community Alums]

Hi @Meenakshi Rajes ,

Does the team/user/group has access to the table itself?

[Meenakshi Rajes]

yeah the user have access to the table

[Eric R_ Batson1]

Hi Team, 

We are experiencing the same issue but in Utah. Users have access to the table itself and previously could view the history.

Steps to reproduce:

• Impersonated a user who has reported the issue.
• Accessed a record the user has access to in the UI.
• Clicked on Additional Actions
• Selected History > List
• Received Message "Security constraints prevent access to requested page"

Any assistance or direction to troubleshoot further will be greatly appreciated. 

Thanks, 

Eric

[Mark C_]

Hi, not sure if you fixed this already but we had the same issue.

I fixed this by adding an read acl to itil users

Type - record

Operation - read

table - sys_history_set

role - itil