Add field to Short Description on Alert

[Henrik Jutterst]

I would like to add metric_name field to short_description on the em_alert table but I can't find where this is configured.
Where is this configured?

[Vasantharajan N]

Please refer to the KB article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829780

[Henrik Jutterst]

Hi and thanks for the reply. But I don't see this answering my question since there is no custom field that I want to add or use Event Rules on.

Any other idea?

[Vasantharajan N]

Hi,

At the end of the KB, Its mentioned about how you can override the Alert short description.

[Henrik Jutterst]

Yes I saw this part, but it didn't make sence to me. What does it mean with overwritten?

"The short description field of an alert is automatically written using the type, node, and description of the alert. To prevent the short description field from being over-written, the evt_mgmt.override_alert_short_description property value can be set to false."

Basically this needs to be handled in the Event Rule where I add the fields that should go into Short Description? I was hoping for some generic setting rather then that, and that's why I posted the question.