Hello,
What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number.
Option 1: Can you update the existing asset with a new serial number and document the old serial number on the asset? This way, all the relationships the CI or asset objects have are maintained.
Option 2: Retire existing asset with state Retire and substate RMA. Create a new asset with a new serial number, link the old CI record to the new asset, and make sure all the relationships are established.
