Business rule "CSDM Data Sync on Reclassification" wrongly clearing CI "managed_by_group" field

[Vincent Wong1]

Hi all,

We are experiencing an behavior that some CI "managed_by_group" field is being cleared by Business rule "CSDM Data Sync on Reclassification".

I was wondering if anyone is aware of the intended usage of this business rule?

I see the rule is checking against table "cmdb_class_info" for default CI class manged by group.

However, not all CI class was setup in "cmdb_class_info".

We do not prefer this business rule to update the CI "managed_by_group" field.

Shall we disable to business rule? Any suggestion?

The difficult part for us to make the decision is unable to tell the OOTB intended usage.

Thanks in advance.

Regards, Vincent Wong

[Vladimir6]

We have the same problem, even if we only create CIs from a workflow, without changing the class.

[Jaya5]

Any solution implemented to prevent that issue

[jkongsberg]

Experiencing the same issue. Intended use is not described, so hard to tell if it can be disabled or not.. 

[Jaya5]

Hi Team,

Did you go the solution for the same.