Can ACC-V Agent use a proxy to connect to a MID Server?

[dougw]

I've configured environment variables for http_proxy and https_proxy and can successfully run the Curl tests so I know for a fact that those are using the proxy.

The ACC Agent log shows a successful connection to the backend URL but stops at 'Requesting MID metadata'

2024-09-04T11:17:18.08 [INFO] [agent] successfully connected to the url: "wss://mid.wombatsmut.com:443/ws/events"
2024-09-04T11:17:18.08 [INFO] [asset-manager] Requesting MID metadata

On a different machine, that does not need a proxy, the next line is the following, showing a successful connection.
2024-09-04T11:17:18.14 [INFO] [https://mid.wombatsmut.com:443/api/mid/mon/metadata] [asset-manager] [200 OK] finished fetching asset

I'm thinking that parts of the ACC Agent handle an OS-level proxy but other parts do not, and no searches on this site, nor through Google, yield obvious solutions or answers.

[pratik0306]

I was referring to controling of communication at network and OS layer and if thats taken care then ideally agent should not have any issue in connecting to MID.

and just wanted to know if you checked with support on this? Since u already marked this as resolved

[dougw]

It doesn't work that way.