Cannot see Relation when using agent client collector

[ParkHyunSun]

Hi Community,

I implemented Cloud Discovery by using agent client collector. Before installing in the customer's environment, I implemented it in my PDI.

(I cannot use agentless method because of my customer's security policy.)

I checked that the Cloud Resources are discovered, but couldn't see the relationship among them.

I found some KB and docs, but didn't find out what I want.

(https://www.servicenow.com/community/itom-articles/discovery-with-agent-client-collector-step-by-ste...

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/agent-client-c...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815247#mcetoc_1fqda201os

https://www.servicenow.com/community/itom-forum/after-installing-the-acc-in-client-environment-am-no... )

One of the docs said I should activate the Application Dependency Mapping, but I don't get it why I have to make it active. (I just want to use it as default, so want to avoid changing Default Value unless I get it completely.)

https://docs.servicenow.com/ko-KR/bundle/xanadu-it-operations-management/page/product/discovery/refe...

How can I see the relation of Cloud Resources discovered by agent client collector?

Thank you.

[pratik0306]

Hi,

Did u check the relationship tab and dependency view? and what kind of relationship are you looking for?

It will also have  tab in at the bottom Called 'Computer relationstips' but this is applicable for Computers like Laptops

Here's 1 link if it helps for data collection: 

Agent Client Collector data collection tables (servicenow.com)

[Severin Launiau]

@ParkHyunSun: the Cloud topology is retrieved by Cloud Discovery using the Discovery Patterns. The agent retrieves the data points about the system running it, incl. the correlation / object ID. From that object ID, the agent processing scripts search for a cmdb_ci_vm_instance (VMI) and, if found, creates a relationship between the server and the VMI record.

[RanjithK]

Please check the below link were they are referring to manual way of creating relationships.

Application Dependency Mapping for Agent Client Co... - ServiceNow Community