Catalog Client Script to show alert message in different languages

[Luiz Lucena]

Hello my friends, 

We have a Service Catalog form for users to submit Shared Mailbox request and our automation script automatically adds the "@domain.com" suffix. When users ignore the tooltip that warns them to not add "@domain", the script fails.

To prevent those that ignored the tooltip, I'm planning to add an alert message. 
For that, we need to consider our audience language. French, Brazilian Portuguese and Spanish as well.

I've added the Messages entries for each language as below:

And a catalog client script calling that message, but is not working. 

Whenever I set the language in portal to one of those, the message always shows in English.

What am I missing?

Thanks in advance,

Luiz

[Shruti]

Hi,

Try below code

g_form.clearValue('u_new_mbx_request');

        getMessage("Please DO NOT include an @domain.com in your input. It will be added automatically", function(msg) {

            alert(msg);

        });

[Community Alums]

@Luiz Lucena  check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696905