Certificate Management - Renewal Tasks not generating

[Joe126]

Hi,

We want to use Certificate Management for managing certs.  At this time we are not implementing discovery or connecting to Certificate Authorities.  We are going to use the bulk upload process and then just want use the "management" aspect.  Getting renewal tasks created and assigned to groups/individuals. dashboards, etc.
In testing, I uploaded a bunch of dummy certs and cannot get any renewal tasks generated when I manually trigger the Certificate Notification and/or Certificate Event Notification jobs.
I did notice that for expired certs, a task is generated and incident created.   
I did fill out what I believe are the fields necessary - assigned to, change group, approval group, managed by, etc.

What am I missing?  

[abbasshaik4]

Hello @Joe126,

Please refer to the link's below:
Solved: How renewal tracking field/attribute set in certif... - ServiceNow Community
OR
Solved: How renewal tracking field/attribute set in certif... - ServiceNow Community

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Joe126]

Again - we are not doing any automated discovery or renewal - all manual - but we want renewal tasks to be generated automatically based on expiration date.  All of our "Unique Certificates" are set with renewal tracking to either "Create priority 3 tasks" or "Create priority 1 tasks"

[Ehab Pilloor]

Hi @Joe126,

Check out the docs:

Renew a certificate using automated certificate management

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Joe126]

Thanks Ehab - that is for automation process.  We are not connecting to any CA at this point.  We just want to use the "management" aspect - with reminders, tasks, dashboards, etc.  We will be bulk uploading the certs..