check definition update

[Anu_sha]

I Got task that i need to compare service now OOB check and sendu check.
I updated check definition and check instance in service now.
Nut when i ran test check the vlaues i put are not reflecting

[Selva Arun]

Hi @Anu_sha ,

It sounds like you're dealing with an issue where the changes you made to the check definitions and instances in ServiceNow are not being reflected when you run the test check. Here are a few potential reasons and steps to troubleshoot:

1. Cache Issues: Sometimes, changes might not reflect immediately due to caching. Try clearing the cache or refreshing the instance.

2. Active Status: Ensure that the updated check definitions and instances are set to active. If they are not active, the system might still be using the old configurations.

3. Order of Execution: Check if there are any other checks or scripts that might be overriding your changes. The order of execution can sometimes cause conflicts.

4. Permissions: Verify that you have the necessary permissions to make changes to the check definitions and instances. Lack of proper permissions can prevent changes from being applied.

5. Audiences and Conditions: Make sure there are no specific audiences or conditions set that might be affecting the visibility of your changes

6. Unique Values: Ensure that the values you updated are unique and do not conflict with existing values. Conflicting values can cause the system to default to the original settings

To answer your task question, you can explain the steps you took to update the check definitions and instances, and then describe the troubleshooting steps you followed to identify why the changes were not reflecting. This shows a thorough approach to problem-solving.

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva Arun

[Anu_sha]

Thanks for the reply

[Parag_Sanyashiv]

Hi @Anu_sha ,

Was there any error such as the check allow-list denied? If yes, then you need to generate the check-allow-list by clicking "Generate allow-list content" on the check definition you created and override it in the "check-allow-list.json" file located in the agent location for eg: "C:/ProgramData/ServiceNow/AgentClientCollector/config/check-allow-list.json".

Then test the check definition.

Regards,

Parag Sanyashiv

[Anu_sha]

Hey Thanks for the reply